Customer Success Manager (Maternity Leave Contract)

Ready to make a real impact on global health and wellness care?

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.

In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform.

We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together.

 

Job Title: Customer Success Manager (Maternity Leave Contract)

Reports to: VP of Customer Experience

Position Summary

The Customer Success Manager will empower health and wellness professionals to effectively use That Clean Life’s features to meet a variety of dietary needs for their clients. This mid-level role is perfect for those with a nutrition background who want to make a meaningful impact on both customer success and Go-to-Market strategies. You will play a key role in supporting customers throughout their entire journey, from prospect to onboarding, to long-term success, ensuring they maximize the value of the product.

This role is a maternity leave coverage for an initial 12-month term, with the potential to extend based on business needs.

Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.

What you’ll be doing:

Customer Success and Support

• Host monthly coaching calls and office hours, providing customers with valuable insights, resources, and tips to improve their success.
• Conduct 1:1 support calls with customers as needed to enhance retention, improve product adoption, and reduce churn rates.
• Respond to inbound sales inquiries to drive conversions and encourage sign-ups.
• Build sample nutrition plans and highlight dietary filters and product features in sales inquiries and during calls.
• Address That Clean Life-specific escalations from the Customer Support team, ensuring quick and effective resolution.

Marketing and Cross-Functional Support

• Collaborate with marketing, product marketing, and partnerships teams, offering support and insights to help execute cross-departmental initiatives.
• Create additional content aimed at boosting customer success, such as optimized onboarding sequences, churn reduction strategies, and cross-sell content to drive influenced MRR.
• Respond to customer feedback on G2 for That Clean Life and engage with our Community members, reinforcing brand presence and customer engagement.

What you'll bring:

• 3+ years business related experience working in a customer oriented role in any of: Sales, Marketing or Customer Success.
• Must have a background in nutrition or a related field.  
• Ability to collaborate effectively with cross-functional teams, such as product development, sales, and marketing, to address customer needs and improve the overall customer experience.
• Excellent written and verbal communication skills with the ability to communicate effectively with users, team members, and other departments.
• Ability to analyze data and identify trends to improve the customer experience.
• Experience in managing customer escalations and resolving conflicts.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Must be open to coaching and mentoring both new hires and experienced team members.

Bonus:

• Experience with That Clean Life’s software features and functionality is considered an asset

Who you are:

• Experienced as a Nutrition Professional, such as a health coach or holistic nutritionist – Eager to use your background in nutrition to help health and wellness professionals see success and better serve their clients.
• Unique Client-Focused Background – Have a background in sales, onboarding, and/or customer success, with a focus in nutrition, health, and/or wellness.
• Adaptable and Comfortable in Change — Thrives in an ever-changing startup SaaS environment.
• Continuous Learner — Possesses a growth mindset, natural curiosity, and a strong commitment to learning and development.
• Proactive and Analytical — Takes a proactive approach, continuously seeking process improvements, and is comfortable with data-driven decision-making.
• Accountable and Autonomous — Comfortable with a high level of accountability and autonomy.
• Team Player — Collaboration and teamwork are intrinsic to your work philosophy.
• Open to Growth — Willing to step outside of your comfort zone.

What We Offer

Comprehensive Benefits

We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends.

Remote-First, Connected Culture
Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter.

Wellness and Growth

• • Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
  • Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental. 
  • Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. 
  • Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.
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Thriving at Practice Better

At Practice Better, you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results.

We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow-through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day.

Our Commitment to Diversity, Equity & Belonging

We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best.

If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values.

We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request. 

Ready to Apply?

If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide.

Apply Now → https://practicebetter.io/careers

Official Recruitment Notice & AI at Practice Better

All applications are reviewed directly by Practice Better’s internal Talent Acquisition team - no bots, no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in @practicebetter.io or @greenhouse.com.

Practice Better will never ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at careers@practicebetter.io to verify its legitimacy.

AI in Recruitment at Practice Better
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We’re committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices, legal guidance, and the kind of candidate experience we want to deliver.

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