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Medical Office Support - Behavioral Health - Bend, OR

Bend, OR

 

High Lakes Health Care, of Praxis Health, is seeking a motivated team-player to work as a Medical Office Support professional on our primary care behavioral health team. This person works as a care coordinator and as a provider extender that guides patients through and around barriers in the complex healthcare system. This is a full time position with an excellent benefits package. We’re seeking an individual who works well with people and has a strong work ethic.

Pay: $18 - $20 per hour, depending on experience

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: https://youtu.be/MrNWtn42prY

Why This Role Matters

At Praxis Health, we are committed to delivering whole-person care. As our Medical Office Support Professional/Behavioral Health Navigator, you will serve as a linchpin in connecting patients to essential behavioral health services, removing access barriers, and amplifying the impact of our BHCs and primary care teams. You’ll directly influence patient outcomes, care continuity, and the success of our integrated care model.

What You’ll Do (Core Responsibilities)

  • Serve as the first point of contact for patients navigating behavioral health services: triaging, scheduling, and routing to care.
  • Facilitate warm handoffs between primary care, BHCs, and specialty mental health resources.
  • Coordinate with insurance and community resource connections.
  • Track and report referral outcomes, follow-up metrics, and care pathways.
  • Maintain a resource database for social determinants of health (housing, transportation, food, legal).
  • Support care planning, follow-up calls, and patient check-ins post-appointment.
  • Administrative support: phone triage, voicemail follow-ups, EMR documentation, data entry.

Benefit Highlight

  • Medical, Dental, Vision with In-Network & Custom Network discounts
  • 401(K) with discretionary employer match
  • Paid Time Off
  • Free clinical diagnostic laboratory testing performed in-house

Minimum Qualifications

  • Commitment to the mission of care coordination.
  • Passionate, trustworthy, and empathetic when working with patients.
  • Ability to build relationships with different types of people, including patients, organization members, and healthcare providers.
  • Strong communication and interpersonal skills with the ability to speak concisely to patients and team members.
  • Organizational skills, especially with confidential patient material and appointment tracking.
  • Flexibility and adaptability to respond to changing patient and healthcare provider needs.
  • Interest in working with patients with chronic health problems and behavioral health needs.

Education and Experience:

 

  • Entry level
  • High School Diploma or GED equivalent
  • Experience in medical setting preferred
  • Strong understanding of cultural competency with patient population
  • Computer literacy and familiarity with MS Office software
  • Exposure and comfort working in medical setting, with medical and psychiatric issues

About Our Company

Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right!

General Physical Requirements

  • Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Stress can be triggered by multiple staff demands and deadlines.
  • Work is performed in an office environment. Involves frequent contact with staff and patients.

 

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