SVP Integrated Client Delivery

Position Summary:

The SVP, Integrated Client Delivery will serve as a peer-level leader overseeing the Engagement Solutions shared services organization, providing strategic and operational leadership across Creative (excluding Advertising), Studio, Production, Digital, Editorial, and emerging future-state capabilities including Omnichannel and Video Production. This role ensures these functions operate as a cohesive, modernized, high-performing ecosystem—continuously elevating delivery quality, driving innovation, and ensuring capabilities remain competitive, financially sound, and aligned to enterprise-wide growth goals.

Essential functions of the job include but are not limited to:

• Responsible for leading and developing a multi-disciplinary team in the creation, growth and execution of a multitude of capabilities and service offerings. The offerings may include but not be limited to:
  • Digital Strategy & Insights: Studio & Production, Omnichannel, Creative
  • Media and Engagement Planning: Search, Display, Social, Traditional
  • CRM Development
  • User Experience Design
  • mHealth/connectedHealth initiatives
  • Analytics
• Responsible for overseeing the strategic aspect of the customer’s relationship with the company, specifically focused on the customer experience
• Focuses on the methods and approaches used to interact with the customer including social media, the company’s website, telecommunications helpline and related support processes and “market presence.”
• Interjects a “customer advocacy perspective” in the design and marketing of the company’s products and services.
• Provides guidance using best-in-class knowledge of strategy, business insights and personnel development.
• Coaches and develops executive team members to grow company strategy and talent.
• Diagnoses and recognizes issues impacting the organization.
• Influences leadership to deliver strategic business goals and objectives with a planned approach, on time and on target.
• Creates and communicate technical/scientific vision and strategy for all solution areas in a professional services environment.
• Responsible for transformational change but also championing innovation across the organization.
• Provides strategic framework for the creation, positioning, branding, pricing and marketing of innovation opportunities.
• Cultivates a creative environment for the organization and disseminates innovative ideas throughout the organization.
• Delivers operating profit goals assigned to new product innovation.
• Apply AI and machine learning to elevate customer and employee experiences across digital touchpoints.
• Champion the integration of AI technologies—such as predictive analytics and automation—into experience strategies to enhance engagement, satisfaction, and operational efficiency
• Lead global expansion initiatives by aligning regional experience strategies with enterprise goals, ensuring seamless integration across markets and cultures.
• Responsibility may include direct/indirect revenue, sales and growth for the solution area.
• Promote and adhere to Precision AQ’s workplace values known as Precision Principles (Client Service, Purpose, Accountability, Mutual Respect and Collaboration)

 

Leadership Across Shared Services:

• Provide peer-level leadership and strategic oversight to the leaders of Creative (excl. ADV), Studio, Production, Digital, Editorial, and future-state Omnichannel and Video Production teams, ensuring these departments are equipped to meet evolving client and enterprise needs.
• Partner with functional leaders to drive continuous upskilling, talent development, and capability modernization, ensuring teams remain competitive, efficient, and future-ready.
• Strengthen operational excellence across shared services by embedding best practices, optimizing workflow models, and championing cross-functional integration to reduce friction and improve delivery quality.
• Ensure each department has clear performance expectations, forecasting discipline, and operational accountability that align with Precision’s financial targets and long‑term business strategy.
• Collaborate with shared services leaders to drive differentiation in the market by elevating the quality, sophistication, and innovation of ES offerings.
• Build a strong, unified shared services culture centered on collaboration, agility, transparency, and continuous improvement.

 

Required Education:

• Bachelor’s degree

 

Required Experience:

• Executive-level experience working in healthcare and/or healthcare agency
• Extensive experience working with digital, interactive and data-driven technologies to deliver engaging brand experiences across the brand life cycle
• Proven track-record for shaping and developing high-performing teams and organizations
• Proven ability to integrate AI-driven insights into experience design, personalization strategies, and operational workflows to drive engagement, satisfaction, and business outcomes.
• Experience leading multiple creative, digital, or production-focused shared services departments in a matrixed or agency environment.
• Demonstrated ability to modernize operational models, drive efficiency, and elevate delivery standards across multi-disciplinary teams.

 

Required Skills:

• Strong presentation skills
• Competence in marketing technology
• Healthcare marketing
• Strategic understanding and application of AI technologies

• Strong financial acumen with the ability to interpret, communicate, and act upon departmental financials to drive margin improvement and operational stability.
• Deep understanding of creative, digital, and production workflows, including emerging omnichannel and video capabilities.

 

Required Competencies:

• Agency leadership/management
• Communication across all levels of an organization
• Analytical thinking
• Flexibility
• Continuous learning
• Organizational influence
• Team management

Preferred Education:

• Advanced degree in Health Administration, Business or related field

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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

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