Vice President of Customer Success, Pharmaceutical Accounts

100% remote and must be performed in the States.

Cover letters are welcomed, appreciated, and reviewed (by a human).

Company Overview
The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group’s Digital Ventures, PrescriberPoint is a Series A healthtech firm funded by Lilly, Pfizer, Adobe, and MasterCard. We help healthcare providers (HCPs) reduce the time, tension, and administrative headaches they—and their patients—face during the prescribing journey. Our mission is to make the script journey painless by reducing friction, increasing provider satisfaction, and ensuring patients get the medications they need faster and more reliably. Our customers are health delivery organizations—hospital systems, clinics, and large provider groups—and our platform powers a more modern, efficient, and patient-centered prescribing process.

Position Summary
The Vice President of Customer Success will own the vision, strategy, and execution of PrescriberPoint’s customer success function for pharmaceutical brand accounts. Reporting directly to the CEO, this role will set the standard for client relationships, operational excellence, and strategic growth across our pharma portfolio.

You will lead and mentor a high-performing customer success organization, building trusted partnerships with senior stakeholders at the world’s leading pharmaceutical companies. Success in this role means driving measurable client outcomes, ensuring retention, expanding revenue opportunities, and representing the voice of the customer internally to influence product and business strategy.

This is both a strategic and hands-on leadership role, ideal for a proven executive who thrives on scaling teams, creating repeatable success frameworks, and delivering real impact for clients.

Key Responsibilities:

Strategic Leadership

• Define and execute the customer success vision and long-term strategy for pharmaceutical brand accounts
• Build and scale a high-impact customer success team, setting goals, KPIs, and operating rhythms that align with company objectives.
• Partner with the CEO/CRO and executive leadership to shape go-to-market strategies, product priorities, and revenue expansion opportunities with an eye on the ever-increasing importance of AI-enabled capabilities and workflows as they relate to both product offerings and support mechanisms.
  
  

Executive Account Management & Client Relationships

• Serve as the senior point of escalation and trusted advisor for C-level and down client stakeholders.
• Deeply understand each client’s business, market pressures, and objectives to deliver proactive solutions and measurable value.
• Represent PrescriberPoint at key industry events, client meetings, and strategic business reviews.
  
  

Growth & Revenue Expansion

• Identify and capture expansion opportunities within existing pharma accounts, collaborating closely with sales leadership on upsell and cross-sell strategies.
• Ensure renewals and multi-year commitments through demonstrated ROI and relationship depth.
• Build playbooks and best practices for value delivery and account growth across the customer base.
  
  

Operational Excellence & Insights

• Implement scalable processes, systems, and reporting for onboarding, engagement, and retention.
• Use data to monitor account health, product adoption, and client satisfaction—driving proactive interventions.
• Lead voice-of-customer initiatives, bringing actionable insights to product, marketing, and sales teams.
  
  

Required Competencies

• Executive Presence: Strong communicator who can influence, negotiate, and build trust at the highest levels of client and internal leadership.
• Strategic Operator: Balances big-picture vision with operational execution.
• Growth Mindset: Sees opportunity in change and proactively develops creative, client-focused solutions.
• Team Builder: Inspires, mentors, and retains top talent.
• Data-Driven: Makes decisions based on metrics and analytics while maintaining empathy for client needs.
  
  

Education & Experience

• Bachelor’s degree in Business, Marketing, Life Sciences, or related field; MBA or advanced degree preferred.
• 12+ years of experience in customer success, account management, or related client-facing leadership roles, including 5+ years managing senior teams.
• Deep experience working with pharmaceutical manufacturers and agencies.
• Proven success in scaling customer success functions and delivering strong renewal/expansion performance.
• SaaS or service-oriented background strongly preferred; startup or high-growth environment experience is a plus.
  
  

Compensation & Benefits

• Base Salary: $200,000 – $225,000 (based on experience and qualifications)
• Bonus: Executive-level performance-based bonus
• Equity: Stock option package
• Benefits: Comprehensive health, dental, and vision coverage; 401(k) with matching; generous PTO; and more

Beliefs:

PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here.

Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.

 

Benefits of working at PrescriberPoint
- A unique opportunity to materially help the lives of literally millions of health care professionals and patients with a team of like-minded (and amazing!) individuals, led by tested management

- We are unabashedly 100% remote. Not that we don't get together at times but we'd rather trust our Scribes will get their work done, while affording them the flexibility to incorporate their lives into their workday and reducing significant emissions. (It's all life!) Looking both forward and back, this can be priceless. 

- Strong health, vision, dental, and accident insurance for a company of our scale

- 401(k) with up to 4% matching (unusual for firms at our stage) 

- Yearly educational stipends to grow you 

- Open Paid Time Off we proactively track 

- BYOD (Bring Your Own Device): We happily include funds with each paycheck to cover any hardware costs you might incur to perform your work. If you have a set up that works, you can pocket the funds. We'll never know.