Customer Implementation and Support Engineer

100% remote and must be performed in the States.

Cover letters are welcomed, appreciated, and reviewed (by a human).

Company Overview
The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group’s Digital Ventures, PrescriberPoint is a Series A healthtech firm funded by Lilly, Pfizer, Adobe, and MasterCard. We help healthcare providers (HCPs) reduce the time, tension, and administrative headaches they—and their patients—face during the prescribing journey. Our mission is to make the script journey painless by reducing friction, increasing provider satisfaction, and ensuring patients get the medications they need faster and more reliably. Our customers are health delivery organizations—hospital systems, clinics, and large provider groups—and our platform powers a more modern, efficient, and patient-centered prescribing process.

About the Role

We are seeking a Customer Implementation and Support Engineer to join our team and help onboard, support, and ensure success for our healthcare and pharmaceutical customers. This role requires a blend of technical expertise, project management, quality assurance, and customer-facing communication skills. You’ll work closely with customers, product, and engineering teams to deliver seamless implementations and ongoing support that drive adoption and satisfaction.

Responsibilities

• Customer Implementation & Onboarding
• Lead technical onboarding and integration projects for new customers.
• Partner with customer stakeholders and internal teams to design and configure solutions tailored to their workflows.
• Manage project timelines, deliverables, and customer expectations from kickoff to go-live.

 

• Customer Support & Success
• Act as the primary point of contact for customer technical support.
• Troubleshoot issues, perform root cause analysis, and coordinate with engineering to resolve escalations.
• Proactively monitor system health and performance, ensuring reliability and uptime for customer-facing solutions.

 

• Engineering & QA
• Contribute to solution configuration, testing, and validation of new features prior to release.
• Collaborate with engineering to identify bugs, validate fixes, and ensure a high-quality customer experience.
• Write and maintain internal documentation, runbooks, and customer-facing guides.

 

• Cross-Functional Collaboration
• Work with product management to provide customer feedback and influence product roadmap.
• Partner with engineering to streamline deployment processes and enhance scalability.
• Assist in developing best practices and repeatable playbooks for implementations and support.

Qualifications

• Required
• Strong customer-facing communication and problem-solving skills.
• Experience managing technical implementation projects end-to-end.
• Solid technical background with experience in .NET C#, React, and Typescript.
• Hands-on experience with QA, testing frameworks, and debugging production systems.
• Proven ability to work cross-functionally across engineering, product, and customer success teams.

 

• Preferred
• Experience in healthcare technology, particularly pharmaceutical software, patient support programs, or prescribing solutions.
• Familiarity with healthcare data standards, integrations, or compliance considerations.
• Knowledge of enterprise SaaS implementations and customer success practices.
• Knowledge of ecommerce implementations and solutions

What We’re Looking For

The ideal candidate is a technical problem-solver with project management discipline and a passion for delivering a world-class customer experience. You thrive in a fast-paced environment, can communicate with both engineers and business stakeholders, and are excited to work at the intersection of technology, healthcare, and customer success.

Compensation

The salary range for this role is $120,000 to $140,000 based on location and experience. There is a bonus.

Benefits:

We offer strong benefits for a company at our stage, including a 401k (w/matching), and, while 100% remote, promote in-person human interactions when appropriate.

Beliefs:

PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here.

Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.

Benefits of working at PrescriberPoint
- A unique opportunity to materially help the lives of literally millions of health care professionals and patients with a team of like-minded (and amazing!) individuals, led by tested management

- We are unabashedly 100% remote. Not that we don't get together at times but we'd rather trust our Scribes will get their work done, while affording them the flexibility to incorporate their lives into their workday and reducing significant emissions. (It's all life!) Looking both forward and back, this can be priceless. 

- Strong health, vision, dental, and accident insurance for a company of our scale

- 401(k) with up to 4% matching (unusual for firms at our stage) 

- Yearly educational stipends to grow you 

- Open Paid Time Off we proactively track 

- BYOD (Bring Your Own Device): We happily include funds with each paycheck to cover any hardware costs you might incur to perform your work. If you have a set up that works, you can pocket the funds. We'll never know.