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Customer Success Coordinator

Remote

About Prevail Legal

A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings.

By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team!

About the Position: We are seeking a proactive Customer Success Coordinator to join our remote team. This role will serve as a vital link between internal departments and clients, ensuring smooth operations and excellent service. Ideal candidates excel in communication, have a strong work ethic, and thrive in a collaborative environment. This position is fully remote and reports to the Senior Operations Manager.

Responsibilities:

  • Serve as a key point of contact for inbound communications, including scheduling depositions and addressing client inquiries.
  • Respond promptly to email and phone inquiries, ensuring client satisfaction.
  • Coordinate billing inquiries with Accounting and facilitate resolution.
  • Collaborate with Sales and Marketing teams to create and update client-facing best practices documentation.
  • Assist clients in creating User Accounts, providing basic tips, and ensuring they have the necessary resources to get started (e.g., reference sheets).

Required Qualifications:

  • 1–3 years of experience in Court Reporting operations.
  • Proficiency in RB9 (Reporter Base) software.
  • Familiarity with Google Workspace (Google Suite) and Slack for communication and collaboration.

Ideal Candidate:

  • Has a quiet, professional, and organized home office setup.
  • Demonstrates a strong work ethic and thrives in small, collaborative teams.
  • Exhibits exceptional communication skills and a positive, client-focused attitude.
  • Is a self-starter with the ability to manage tasks independently and meet deadlines.

Compensation Range:

  • The pay range for this hourly position is $18-$22/hr; however, the pay offered may vary depending on job-related knowledge, skills, and experience.

Prevail Legal reserves the right to change this job description to meet the organization's business needs.

We are hiring for US Citizens and do not provide H1B Visa support.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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