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Customer Success Manager

New York city, New York

Prezzee is a leading global digital gift card platform, offering innovative solutions for B2B customers.  As a Customer Success Manager, you’ll play a key role in supporting our clients while shaping how we deliver value in this growing market. This is a newly created role, offering the chance to make a real impact as part of a fast-moving, innovative team.

We are in office Monday to Thursday, WFH Friday

About the role:

Reporting to the Senior Business Development Manager - Sales, you’ll work closely with clients from onboarding through to ongoing support, helping them integrate Prezzee into their business and achieve their goals. Building strong relationships and understanding each client’s unique needs will be at the heart of what you do. In this role, you will: 

  • Lead the onboarding process to ensure clients are set up for success from day one.
  • Maintain open communication with clients, offering guidance and resolving challenges quickly.
  • Identify opportunities to grow client accounts while keeping them engaged and satisfied.
  • Collaborate with internal teams to share client feedback and improve our solutions.
  • Use data and insights to monitor client health and drive proactive strategies for success.

 

About you:

You’ll thrive in this role if you’re someone who genuinely enjoys connecting with people and solving problems. We’re looking for someone who:

  • Has proven experience in customer success, account management, or a similar client-focused role.
  • Communicates clearly and builds trust through thoughtful and reliable interactions.
  • Is proactive and resourceful, able to adapt quickly and find solutions when challenges arise.
  • Excels at managing multiple priorities in a dynamic, fast-moving environment.
  • Brings a data-driven mindset to identifying trends and opportunities for growth.

 

Benefits:

  • Competitive commission structure
  • Health, dental, vision, 401k
  • Generous Employee referral program and staff discounts.
  • We also offer flexible hours, Culture Swap Days & 30 day work from anywhere*
  • We have regular virtual and face-to-face events to help us bond and maintain our community vibe
  • Self led online learning with Litmos and Linkedin Learnings, industry specific learning opportunities and Lunch & Learn sessions
  • Telus Wellbeing platform to support your mental, social, financial and physical wellbeing

The Prezzee Story
Prezzee is a global digital gifting platform that creates human connections through remarkable gifting moments. We create leading digital gift solutions for consumers, businesses and 1000+ brand partners across the world. Founded in 2014, Prezzee has evolved from a two person Australian start-up to a global business with teams and operations in North America, United Kingdom, Australia and New Zealand.

Oh, and if you're wondering about our culture?

Whilst our growth is compelling, we know it’s our people and culture that set us apart, and we're equally proud of being recognised in Australia & New Zealand and in the UK as a 2022 & 2023 Great Place to Work®, as well named Foundry's Computerworld 2024 & 2025 Best Places to Work in IT.

At Prezzee, every team member plays an important role in the business, leaving a unique footprint on Prezzee’s journey. Our team may be spread out across multiple time zones, but our core values remain the same no matter where you are in the world. As a future employee of Prezzee, you're signing up to give openness, give greatness, give magic, and most importantly, always give a damn.

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

This position is   based in New York, New York. Full time base salary range between: $90,000 - $115,000 USD  based on the industry benchmark for position, function, level. The total compensation package for this position includes a competitive STI plan.

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