Senior Sales Engineer

Primer exists to make the world a safer place.  We do this by providing trusted decision-ready AI to the world's most critical organizations.  Our software enables leaders, operators, and analysts to better understand the changing world around us in real time and make informed decisions when the stakes are high.  Primer has offices in San Francisco, Pasadena, CA and Arlington, VA.  For more information, please visit https://primer.ai/

As a Senior Sales Engineer will have the unique role of leveraging their engineering skills to solve individual customer problems.  You will work alongside Account Executives, Customer Success Managers, Technical Delivery Managers, and Forward Deployed Engineers to solve customer challenges and enhance their mission outcomes. You’ll regularly engage with the customer in both pre and post sales capacities, to scope and prototype the solution, lead the implementation/deployment, and address obstacles that might hinder a customer from being successful with our product. Using your ability to detect problems before they happen, and size-up new technical concepts quickly, you enable customers to understand and experience the value of the product.

Role Responsibilities - How You Will Make an Impact

• Enable customers to see the art of the possible by relating Primer’s technical capabilities to mission outcomes.
• Represent the technical voice of the customer within your account team to develop strategies that enhance mission outcomes for our customers.
• Support the ideation and implementation of solutions and feature sets for the customers while partnering with product and engineering to develop and deliver.
• Partner with product and engineering at Primer to identify and prioritize new features and algorithmic development based on customer engagement and feedback.

Relevant Skills and Experience 

• BS or MS in computer science, engineering, or other quantitative field or relevant experience.
• 5-7+ years of professional experience in the areas of developing and deploying enterprise software solutions, solutions architecture, and customer implementation.
• Ability to communicate technically complex information to both technical and non-technical audiences.
• Ability to establish conceptual connections between customer requirements, mission outcomes, and technical solutions.
• Experience working with Singaporean Government agencies. 
• Experience with the major cloud providers such as AWS, Azure, GCE.
• Experience with Docker and Elastic.
• Understanding of clustering, named-entity recognition (NER), and LLMs.

Bonus Points: 

• Familiarity with container and orchestration technologies such as Docker and Kubernetes
• Familiarity with machine learning techniques
• Experience with natural language processing (NLP)
• Full-stack development skills (including front-end)
• Strong understanding of public sector procurement processes

Primer works closely with the U.S. defense and intelligence establishment. Any offer of employment is conditioned on an applicant or employee being able to meet any applicable government contract requirements. The company may rescind any offer of employment to an applicant or terminate an employee if the applicant or employee is unable to perform the functions of the position in compliance with applicable government contracts or if an applicant or employee makes a false attestation of compliance.

What We Offer

We are a series D funded company with investors from Addition, USIT, Lux Capital, Amplify Partners, Addition Capital, Bloomberg Beta, and others.  We are intentional around building a diverse and inclusive team of subject matter experts to better advocate for the needs of our users. 

We care a lot about our work and about the well being of our team. We encourage everyone to work at a sustainable pace and have a flexible vacation policy for team members to utilize, Wellness Days and 100% paid leave for parents of growing families.

We offer competitive compensation and comprehensive benefits. This includes full medical, dental, and vision coverage, fertility benefits through Carrot, mental health coverage on demand with Headspace Care+, Gympass+ Membership via Wellhub, One Medical Membership, 401(k), remote work stipends, and monthly internet allowance.

Primer is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

If you need assistance or accommodation due to a disability, you may contact us at info@primer.com.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.