Customer Success Analyst (Finance)

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. 

The company’s advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry’s trusted system of record for media management and finance, Innovid, the leading independent ad tech platform for creative, delivery, measurement, and optimization, as well as Protected, an integrated solution for ad verification and brand safety. Visit www.mediaocean.com for more information. 

What You Will Do 

As a member of Prisma’s Global Customer Success Team, you will be instrumental in delivering a world-class customer experience with a focus on proactive engagement and fostering long-term relationships. The Finance Specialist has a thorough understanding of customer-specific financial workflows that will be used to identify operational efficiencies, improve processes, support inquiries and troubleshoot issues pertaining to the Prisma financial suite of products & services. You will serve as a primary point of contact and strategically support and expand customers’ adoption & usage of Prisma. 

Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels — with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies. 

Responsibilities will include: 

• Develop a strong understanding of customer and corporate accounting workflows to provide guidance on current functionality and enhancements for Prisma’s financial components and to help identify opportunities for added value.  
• Complete a 6-month onboarding bootcamp that will focus on establishing knowledge and supporting customers across Customer Success teams. 
• Identify, document, and disseminate best practices aimed at enhancing the overall customer experience and improving customer understanding of the value offered by Prisma’s financial solutions. 
• Contribute to customer account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions and complex issue resolution. 
• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigating usage issues. 
• Document and track feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectations. 
• Work cross-functionally on product roadmap recommendations and alternative workflow solutions. 
• Perform needs assessments and requirements gathering to configure environments for new customer implementations and existing customer platform migrations.  
• Prioritize and schedule work activities to ensure established targets are achieved, facilitate customer meetings, and clearly and promptly communicate action items and desired outcomes for appropriate stakeholders. 

Who You Are 

• +2 years of experience in a customer-facing role. Advertising technology, Advertising Agency or Software as a Service (SaaS) experience is a plus.  
• Experience working with international teams or stakeolders 
• Advanced English skills 
• Educational or professional experience in accounting, finance or related. 
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint); Zendesk, Jira, Salesforce experience a plus. 
• Demonstrated excellence in organization and time-management, along with verbal and written communication skills. 

What We'll Offer

• Unlimited Vacations 
• Monthly Inflation updates 
• Lunch Credit 
• OSDE 410 as medical insurance 
• English lessons 
• Gym coverage 
• Internet coverage 
• 1 extra paid month for primary & secondary birthing caregivers 
• Learning & Development - Tools and Training 
• Hybrid & flexible working model - nice offices in Parque Chas with endless snacks & beverages 
• Pet friendly office 
• High visibility roles with a tremendous amount of growth potential 
• Global team and cross-company collaboration unlike anywhere else