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Technical Account Manager

United States

Prismatic is the integration platform that helps B2B software companies build integrations fast and deliver them at scale. We're turning integrations from a bottleneck into a growth driver for hundreds of companies, from high-growth startups to Fortune 500s.

Our platform handles everything that breaks at scale, so teams can ship integrations, not infrastructure. It provides flexible, AI-enabled build experiences through code-native, low-code, and an embedded workflow builder, plus self-service configuration and an embedded marketplace.

Prismatic is well-funded with strong product-market fit and a high-agency, driven, collaborative culture.

We’re looking for a Technical Account Manager to ensure that customers love our platform. You will coordinate onboarding and drive technical customer enablement to meet our customers’ integration goals.

Your unique blend of technical expertise and customer-focused skills will be instrumental in guiding customers through their initial Prismatic journey, driving valuable integration outcomes, and fostering strong Prismatic knowledge. You will partner with our technical users, generally software engineers, in our customers’ diverse B2B software space. We will get you smart on Prismatic and, alongside other Prismatic subject matter experts, you will build relationships and drive valuable customer integration outcomes.

You will...

  • Become an expert in building integrations with Prismatic
  • Partner with customers to gain a deep understanding of their technical landscape and current or future Prismatic use case
  • Own onboarding outcome achievement, time-to-first-integration deployed, and onboarding duration
  • Drive an onboarding experience that gains the customer’s trust and results in strong Prismatic understanding
  • Identify needs and create videos, guides, tools, and examples that drive customer best practices, adoption, and enablement for existing and new product features
  • Demo specific features of Prismatic to support Account Managers’ upsell opportunities
  • Contribute to Prismatic product strategy that provides continued value to our customers and ensures long-term growth beyond just your assigned customers.
  • Collaborate with other Prismatic SMEs, including Product and Engineering, to solve complex customer challenges
  • Use your analytical skills to find strategic customer integration trends and provide actionable insights for improvement

You might be a good fit if you...

  • Have 3+ years of customer-facing experience in a solutions/sales/pre-sales engineering or other customer-related technical role
  • Possess software development experience or previous pre-sales experience
  • Proven experience in technical customer-facing roles within the B2B SaaS industry
  • Are a self-starter with the ability to plan and implement strategy with limited supervision.
  • Demonstrate excellent verbal and written communication skills with internal and external customers
  • Are able to articulate technical concepts to less technical audiences
  • Are naturally curious and seek to learn about product features and their benefits
  • Have excellent organizational skills with the ability to maintain accurate and detailed records of customer and internal activities.
  • Comfortable with occasional early/late customer calls across US time zones
  • Have a positive attitude, an aptitude for learning, and generally look for solutions
  • Are comfortable and effective working as part of a fully remote team
  • Can pass a background check
  • Are legally authorized to work in the United States

Bonus points for...

  • Experience with React, TypeScript/JavaScript, common SDK & API tools, and GraphQL APIs

The pay range for this role is...

  • $140,000-$155,000 

Life at Prismatic

Our Values

Our values shape everything we do—how we make decisions, collaborate, and operate day to day.

  • Give a Shit – We bring passion and drive to our work. We believe what we're doing matters and we treat it that way.
  • Progress Over Perfection – We value daily progress, moving fast, and iterating. We prefer a good solution now over a perfect one later.
  • Same Team – We recognize that we succeed or fail as a group and help each other out. We don't tolerate assholes.

What to expect at Prismatic

We operate with urgency, ownership, and high standards. You'll be joining a team that's highly engaged, customer-obsessed, and constantly solving new problems that help B2B software companies scale their integration strategies.

To support this pace, we're also intentional about sustainability. We offer comprehensive benefits, unlimited PTO, and top-tier equipment for remote work. That said, if you're optimizing for predictable 9-5 schedules, this high-velocity environment may not be the right fit. We want every team member to thrive—not just survive.

Benefits

🏡 Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings.
🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.
🏥 Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (VSP) care for full-time employees and their dependents.
🛡️ Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian.
🏦 401(k): Our 401(k) plan is through Guideline with 4% company match - 100% of the first 3% and 50% of the next 2%.
💻 Computer & technology equipment: We provide the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend.

Ready to Help Turn Integrations Into Growth Drivers?

We want diverse perspectives and experiences. If this role excites you but you're not sure you check every box, apply anyway. We consider every application thoughtfully and will either move forward with you, connect you with another team that might be a better fit, or keep in touch for future opportunities.

 

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