Client Care Coordinator

Who We Are:

Prism Veterinary Dentistry is reimagining what specialty care looks like for pets, for clients, and for the veterinary professionals who make it all possible. As New York City’s first stand-alone referral practice dedicated exclusively to veterinary dentistry and oral surgery, Prism offers an environment where deep expertise, cutting-edge technology, and compassionate care converge. 

We’re proud to be part of a small but growing movement to raise the bar for both patient care and workplace culture. At Prism, you’ll find a schedule designed with balance in mind, a leadership team that listens, and a spirit of innovation that keeps us constantly evolving. Whether you’re drawn to the precision and complexity of dentistry, the chance to work in a highly specialized field, or simply the opportunity to be part of a kind and passionate team, Prism is a place to thrive.

Prism seeks to add a full time Client Care Coordinator to our growing team. This is a unique chance to be the friendly and competent face of a top tier specialty facility. 

What You’ll Do:

• Greet clients and patients, deliver best in class customer service, and make sure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with staff regarding patient care and client questions
• Document communications and conversations
• Maintain common areas
• Perform intake/discharge duties
• General administrative duties
• Answer multiple phone lines
• Fille/dispense medications per doctor’s orders
• Manage the appointment schedule
• Receive payments for services rendered

What We Offer:

• The pay range for this role is: $20-$24/hr. This pay range represents our target hiring range for this role. The proposed pay will be dependent on the candidate's skills, experience, and competencies
• 4 day work week

No nights, no weekends, no on call, no major holidays!

• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off, up to 3 weeks PTO per year
• 401(k) with a company match
• Paid Parental Leave
• Elective benefits through MetLife
• Scrub allowance
• Employee pet discounts
• Discounted pet insurance 

What We Require:

• 2+ years of veterinary experience in a customer service or client facing role
• Highly evolved written and verbal communication skills
• Someone that is comfortable around all types of animals – primarily dogs and cats
• A person who is exceptionally organized and has a keen eye for detail
• Someone with the ability to adapt and work well in a busy environment
• An openness to feedback, coaching, and continuous learning

What Makes This Role Unique:

This is a Launch position as we work towards opening our second location in Park Slope Brooklyn next year! You will spend your first few months training, building rapport, and establishing a team workflow in our flagship Flatiron location before moving to work fulltime from our brand new Park Slope office. This is a once-in-a-career chance to be a key part of a founding team and you’ll gain unique experience both operationally and clinically as we expand our state of the art care in a new borough.

 

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.

Feel free to note your pronouns in your application.