Job Application for Sales Strategy & Operations Analyst at Private Block

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Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world's best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi's, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Role

As the Sales Strategy & Operations Analyst for the APAC region, you will play a key role in enabling and accelerating performance across our frontline sales teams in Australia and New Zealand. Supporting all merchant segments in SMB, Franchise, Mid-Market, and Enterprise. You'll act as the operational backbone of the region, ensuring sales teams are equipped with the tools, systems, insights, and processes they need to execute effectively.

Reporting into the APAC Commercial Sales Strategy team (within the Global GTM organisation), you'll bridge the gap between business needs and systems delivery, acting as the primary point of contact between Sales, Account Management, and our CRM/Product teams. Your work will improve seller productivity, reduce operational noise, and ensure smooth execution of strategic initiatives across the region.

You Will

Serve as the primary point of contact between frontline Sales, Account Management, and the CRM/Product teams.
Own issue management and resolution for Salesforce and sales tooling—triaging bugs, logging enhancement requests, and ensuring timely follow-through.
Translate business needs into clear Business Requirements Documents (BRDs) to guide systems and tooling enhancements.
Develop automations and processes to improve Data hygiene and integrity in CRM.
Design, build, and maintain actionable Salesforce dashboards and reports to drive visibility on pipeline and campaigns across all segments.
Standardise and maintain operating procedures (SOPs) across SMB, Franchise, Mid-Market, and Enterprise segments.
Develop and deliver training content related to Salesforce processes, tools, and system improvements.
Support rollout of regional and global programs such as the APAC accelerated onboarding program and Business Hub integration.
Collaborate with cross-functional teams including GTM Strategy, RevOps, Product, Finance, and Marketing to land key initiatives and optimise local execution.
Continuously identify opportunities to streamline processes and enhance frontline sales productivity.

You Have

Extensive experience in the B2B sector, with a strong passion for driving growth across a diverse range of merchant segments, from SMBs to large global enterprises, in a fast-paced and innovative environment.
3–5 years of experience in Sales Strategy, Sales Operations, Revenue Enablement, or Business Systems.
Proven hands-on experience with Salesforce CRM, including objects, flows, dashboards, and reporting.
Strong documentation and analytical skills—able to turn business challenges into scalable, system-driven solutions.
Clear and confident communication skills; effective in managing cross-functional stakeholders.
Experience working with sales teams across multiple segments, ideally within the ANZ market.
Familiarity with Jira, Confluence, and other workflow/ticketing tools is a plus.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.

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How we interview: Our hiring process prioritizes authenticity and fairness, and we ask all candidates to adhere to a few key expectations. Please complete all interviews independently and without assistance from others or AI-based tools such as GitHub Copilot or ChatGPT—we’re not opposed to these resources, but we want to see your own work and hear your own responses. During virtual interviews, keep your video on to foster meaningful engagement; if you require accommodations, please inform our team in advance. Lastly, maintain confidentiality by refraining from sharing any proprietary or trade secret information from previous employers or other sources throughout the interview process.

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Sales Strategy & Operations Analyst

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