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Product Manager, IRR Solutioning

New York, United States

Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.

About this role

The IRR Solutioning team is responsible for identifying, designing, and implementing cross-functional solutions - whether technological, procedural, or policy-based - that enable GiveDirectly to respond more efficiently and effectively to crises.

The Product Manager will lead the design and testing of tools, systems, and processes that make rapid response possible. You will connect operational needs with technical capabilities and play a central role shaping and implementing a structured approach to solutioning, ensuring each product is both technically robust, operationally usable, and scalable.

You’ll work hand-in-hand with the Senior Product Manager to define priorities and with the Technical Program Managers to ensure smooth piloting, rollout, and adoption.

This role is ideal for a builder-operator who thrives at the intersection of technology, product design, and humanitarian operations — someone eager to experiment, learn, and continuously improve how GiveDirectly delivers cash to people in crisis.

Reports to: Senior Product Manager, Solutioning & IRR Operations

Level: Manager

Travel Requirement: ~10–20% (for retreats, field visits, and response support)

What you’ll do:

Solution Design & Delivery (~70%)

  • Lead structured discovery to identify operational bottlenecks and drive design of fit-for-purpose products or processes.
  • Translate high-level needs into detailed product requirements, workflows, and technical specifications.
  • Manage pilots: coordinate stakeholders, track timelines, and capture insights for iteration.
  • Partner with Tech, Delivery, and Operations to ensure proposed solutions are feasible, scalable, and sustainable.
  • Build vendor relationships and conduct build-vs-buy analyses as needed.

Response Surge Support (~20%)

  • Deploy during active response periods to adapt or configure existing tools to new contexts.
  • Gather feedback from live operations and integrate learnings into the long-term product roadmap.

Learning & Collaboration (~10%)

  • Ensure clear documentation of options, trade-offs, and solutioning outputs and learnings
  • Contribute to team planning, to product prioritization discussions and cross-team knowledge sharing.
  • Partner with product, technology, operations, and research leads to translate business needs into technical or policy solutions
  • Provide engineers with clear requirements and regular feedback to ensure effective collaboration for build solutions 

What you’ll bring:

  • Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
  • Language Requirement: English
  • Language Preferences: NA
  • 5+ years of experience in product management, humanitarian innovation, or technology-for-good.
  • Strong analytical, problem-solving, and systems-thinking skills.
  • Experience managing end-to-end solution cycles — from discovery to adoption.
  • Comfort working across technical and non-technical teams, translating between the two.
  • A bias for action and comfort in fast-moving, ambiguous environments.
  • Experience designing solutions for complex and challenging operating environments.
  • Bonus: familiarity with cash programming, humanitarian operations, or user research in low-connectivity environments.

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here.

  • We’ll be updating this JD with the salary details over the next few days.

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

  • A positive and supportive team with opportunities for advancement 
  • A demonstrated commitment to helping all staff develop and grow
  • A competitive salary, including bonus
  • A robust health benefits plan (exact details will vary by country)
  • Flexible paid time off
  • Allowances for desk set-up and learning and development

 #LI-REMOTE

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