Senior Backend Support Engineer | Node and Linux

About Us

We’re a fast-growing technology company working on cutting-edge biometric recognition systems. Translation: we help people prove they are who they say they are, using advanced tech — not passwords from 2007. We keep things simple, smart, and secure. No drama. No nonsense. Just solid engineering.

About the Role

We are looking for a Node.js Backend Engineer with strong Linux troubleshooting skills to support one of our enterprise customers. This role is focused on providing operational support for a deployed agent (built as a Debian package in C++) and its integration with our Node.js-based backend services on GCP. You will work closely with both our engineering team and the client-side team in Rhode Island.

Responsibilities

• Act as the primary technical point of contact for the customer
• Understand the agent behavior via documentation and logs
• Investigate and resolve backend or integration issues
• Monitor logs, troubleshoot errors, and assist in deployments
• Coordinate with the internal team to push hotfixes or backend updates
• Communicate clearly and professionally with client stakeholders

Requirements

• 5+ years of experience with Node.js (Express.js preferred)
• Strong understanding of REST APIs and API debugging tools
• Comfortable with Linux systems (log reading, process monitoring, installing packages)
• Familiarity with gcp kubernetes, workload, logs, storage, build, argo cd.
• Ability to interpret software behavior from agent documentation
• Excellent communication skills for client interaction
• Based in US Eastern Time Zone hours 

Perks

• We offer competitive compensation, including salary, equity, and comprehensive benefits.
• Our flexible PTO policy and opportunities for growth provide an environment where you can thrive both professionally and personally.

Important:

Candidates must pass a background check as part of the hiring process due to our work in the financial sector.

Equal Employment Opportunity

PrivateID values diversity and is committed to providing an inclusive work environment where all employees can excel. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations are available upon request to ensure equitable participation in our hiring process and workplace.