Current openings at Procare Solutions

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.    A Little About the Role   We are looking for a highly motivated, results-oriented Business Development Representative (BDR) who thrives on competition and has a genuine passion for sales. This is a heavy outbound role, requiring a proactive approach to identifying and nurturing potential leads.  In this role, you will partner with Software Consultants to pursue new business opportunities while building and nurturing relationships.  What you’ll do: Lead Generation: Proactively identify and research potential clients within the target market using various tools and strategies.  Outbound Prospecting: Conduct high-volume outbound calls, emails, and social media outreach to generate new business opportunities to schedule product demonstrations and presentations for potential clients  Qualification: Qualify leads through effective questioning and needs analysis to ensure alignment with our product offerings and communicate the value propositions of our SaaS and fintech products  Relationship Building: Establish and maintain relationships with key decision-makers, understanding their needs and positioning our solutions to meet their business objectives.  Pipeline Management: Maintain accurate and up-to-date records of all sales activities in the CRM system, ensuring a healthy pipeline of prospects.  Collaboration: Work closely with the sales team to transition qualified leads and support the overall sales process.  Performance Metrics: Meet and exceed monthly and quarterly targets for lead generation and appointments set.  Continuous Learning: Stay updated on industry trends, competitive landscape, and product knowledge to effectively position our offerings.  Our ideal candidate will have:  1 - 2 years' experience in outbound sales, preferably in the SaaS or fintech industry  Bachelor’s degree in Business, Marketing, or a related field is preferred  Understanding of SaaS-based solutions and fintech products  Excellent communication, negotiation, and interpersonal skills  Self-motivated and goal-oriented with a track record of meeting or exceeding sales targets  Proficiency with CRM software and sales tools such as Salesforce and Salesloft  Exceptional pipeline management and organizational skills  Ability to handle objections effectively   Competitive, driven, and passionate about sales  Bilingual in Spanish a plus  Why Procare? Excellent comprehensive benefits packages including: medical, dental, & vision plans HSA option with employer contributions Vacation time, holidays, sick days, volunteer & personal days 401K Plan with employer match and immediate vesting Employee Stock Purchase Plan Employee Discount Program Medical, Dependent Care, and Transportation FSA Plans Company paid Short and Long-Term disability and Life Insurance RTD EcoPass for all Denver employees Tuition Reimbursement and continued Professional Development Fast paced, high energy workplace environment in prime downtown location Regular company provided meals Clear career development plans for the Sales organization Procare believes in progressive sales plans for high performers Salary $21 hour DOE + commission Location This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.  

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.  A little about the role… We are seeking a dynamic, persuasive and empathetic Customer Retention Consultant to join our team and lead retention efforts for our valued clients. This role involves proactively and reactively engaging customers to drive retention, reduce churn, and identify growth opportunities. The ideal candidate is a strong communicator with a strategic mindset, high emotional intelligence, ability to influence and a passion for customer success. What You Will Do… Proactively and reactively engage with at-risk customers to understand challenges and provide solutions that improve satisfaction and loyalty Analyze customer data to identify trends, risks, and opportunities to enhance customer experience and retention Develop and execute churn mitigation strategies and processes Collaborate with internal teams to address client needs and advocate for customer feedback and product enhancements Identify upsell and cross-sell opportunities and drive customer expansion initiatives Utilize product knowledge to guide customers in maximizing product value and usage Maintain detailed records of customer interactions, feedback, and action plans within CRM tools Conduct offboarding interviews to understand churn drivers and recommend improvements Build trust quickly with clients through active listening, empathy, and strategic consultation Influence client decision-making by articulating value propositions and benefits aligned with their goals Communicate clearly and confidently in both written and verbal formats, tailoring messages to different audiences Address customer concerns professionally and effectively resolve conflict and complaints Collaborate cross-functionally with internal stakeholders (Sales, Product, Support, etc.) to align on customer success strategies Be Customer-centric by providing a superior customer experience and building positive customer relationships Our Ideal Candidate Will Have… Strong verbal and written communication skills Ability to influence decisions and build rapport quickly High emotional intelligence with a customer-first mindset Conflict resolution and negotiation expertise Strong problem-solving skills with creative and customer-centric solutions Excellent time management and organizational skills Minimum 1 to 3 years' of experience in customer retention role Bachelor's degree preferred, or equivalent combination of work experience Experience in payments, SaaS platforms, or education technology industries is preferred Experience with churn reduction strategies and retention best practices preferred Proficient in CRM platforms, Salesforce experience preferred  Proven ability to meet and exceed retention targets and/or goals Why Procare? Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you HSA option with employer contributions of $50/month Vacation time, holidays, sick days, volunteer & personal days Paid Parental Leave 401K Plan with employer match and immediate vesting Employee Stock Purchase Plan Employee Discount Program Medical, Dependent Care, and Transportation FSA Plans Company paid Short and Long-Term disability and Life Insurance RTD EcoPass for all Denver employees Tuition Reimbursement up to $2,000/year and continued Professional Development Free access to our Employee Assistance Program with 24/7 live support Casual workplace environment Some meals provided Voluntary Pet Insurance Prime downtown location close to restaurants and entertainment Promote from within- excellent career paths Salary $65,000-$75,000/year DOE Location This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.  

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.  A little about the role… We are seeking a dynamic, persuasive and empathetic Senior Customer Retention Consultant to join our team and lead retention efforts for our valued clients. This role involves proactively and reactively engaging customers to drive retention, reduce churn, and identify growth opportunities. The ideal candidate is a strong communicator with a strategic mindset, high emotional intelligence, ability to influence and a passion for customer success. What You Will Do… Proactively and reactively engage with at-risk customers to understand challenges and provide solutions that improve satisfaction and loyalty Analyze customer data to identify trends, risks, and opportunities to enhance customer experience and retention Develop and execute churn mitigation strategies and processes Collaborate with internal teams to address client needs and advocate for customer feedback and product enhancements Identify upsell and cross-sell opportunities and drive customer expansion initiatives Utilize product knowledge to guide customers in maximizing product value and usage Maintain detailed records of customer interactions, feedback, and action plans within CRM tools Conduct offboarding interviews to understand churn drivers and recommend improvements Build trust quickly with clients through active listening, empathy, and strategic consultation Influence client decision-making by articulating value propositions and benefits aligned with their goals Communicate clearly and confidently in both written and verbal formats, tailoring messages to different audiences Address customer concerns professionally and effectively resolve conflict and complaints Collaborate cross-functionally with internal stakeholders (Sales, Product, Support, etc.) to align on customer success strategies Be Customer-centric by providing a superior customer experience and building positive customer relationships Our Ideal Candidate Will Have… Strong verbal and written communication skills Ability to influence decisions and build rapport quickly High emotional intelligence with a customer-first mindset Conflict resolution and negotiation expertise Strong problem-solving skills with creative and customer-centric solutions Excellent time management and organizational skills Minimum 3+ years' of experience in customer retention role Bachelor's degree preferred, or equivalent combination of work experience Experience in payments, SaaS platforms, or education technology industries is preferred Experience with churn reduction strategies and retention best practices preferred Proficient in CRM platforms, Salesforce experience preferred Proven ability to meet and exceed retention targets and/or goals Why Procare? Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you HSA option with employer contributions of $50/month Vacation time, holidays, sick days, volunteer & personal days Paid Parental Leave 401K Plan with employer match and immediate vesting Employee Stock Purchase Plan Employee Discount Program Medical, Dependent Care, and Transportation FSA Plans Company paid Short and Long-Term disability and Life Insurance RTD EcoPass for all Denver employees Tuition Reimbursement up to $2,000/year and continued Professional Development Free access to our Employee Assistance Program with 24/7 live support Casual workplace environment Some meals provided Voluntary Pet Insurance Prime downtown location close to restaurants and entertainment Promote from within- excellent career paths Salary $70,000-$85,000/year DOE Location This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.