Risk Specialist

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

Who You Are

You are a driven, enthusiastic, and motivated individual who would thrive in a fast-paced career opportunity in the software and payment processing industry. Our ideal candidate would have a Credit or Risk background and possesses effective communication skills and detail-oriented processes.

What You’ll Do

• Qualify account acceptability based on applicant credit quality and profile
• Render credit and risk decisions by disseminating publicly available data, industry reports, internal data reports, financial statements, and other credit qualifying criteria
• Conduct in-depth analysis of credit risk associated with new and existing customers, assessing their creditworthiness, financial stability, and exposure
• Conduct an assigned number of account reviews daily, weekly, and monthly meeting aggressive deadlines
• Processing bank and account changes
• Adding services to existing customer accounts such as the ability to process credit cards or change card types accepted
• Updating internal systems with all activity/correspondence
• Manage the ACH and Credit Card files generated by our customers throughout the day by reviewing customer’s processing history and reaching out to existing users to resolve ‘flagged’ items that exceed our audit standards
• Handle Disputes using internal and external systems
• Processes / Reconcile transactions related to product/functional area
• When risk exceeds the Credit Review provide a write-up and recommendations to management
• Communicate decisions effectively in both verbal and written communication
• Assist in audits and periodic credit reviews for management
• Negotiate collateral or contract changes with merchants when it is determined that the original request cannot be accommodated
• Evaluate and make recommendations to Manager and Director, and where required corporate review on accounts beyond individual approval authority
• Perform qualitative assessments to identify and mitigate credit and fraud risks
• Analyze customer data to calculate account risk and classify risk profiles
• Review, assess, and mitigate client reputational, regulatory, and compliance risk
• Present and defend Credit and Risk decisions to higher credit authorities and management
• Report status activity on general risks while providing recommendations for action
• Manage and monitor the credit portfolio, identifying trends, patterns, and potential areas of concern
• Collaborate with other functional areas of the organization to expedite the account review process, as well as to mitigate risks and minimize losses
• Interact with sales associates, new and existing centers, providing first in class service
• Monitors chargebacks, mitigate losses, manage tight deadlines
• Prepare spreadsheets and detailed written reports to be presented to management
• Additional primary duties will be assigned as required

Our Ideal Candidate will have…

• Analytical skills — Able to identify, measure and report important metrics related to risk and underwriting
• Attention to detail - Appropriately checks all work for errors and does not let important details slip when it comes to risk investigation and its accuracy
• Creative problem solving - Able to use creativity and curiosity as tools to address any problem, producing a solution which is relevant and realistic
• Efficiency - Able to quickly iterate on data generation and refinement. Looks for ways to improve processes to maximize efficiency and remove redundancy
• Proactive - Take initiative to identify opportunities for process and team improvements
• 3-5 years’ experience in payments industry (Acquirer/ Processor/ISO/Payment Facilitator)
• Bachelor’s degree in business, Finance, or Accounting is a plus 
• Advanced knowledge in underwriting processes and policies 
• Critical thinking and problem solving; challenge the status quo thinking to generate new ideas; takes an open-minded approach to situations
• Highly organized with the ability to prioritize workload and manage multiple responsibilities effectively without compromising
• Excellent analytical skills with emphasis on investigation and research 
• Excellent written and verbal communication skills with a customer/sales emphasis 
• Strong organization and time management skills; ability to meet deadlines
• Ability to work independently with minimal supervision
• Ability to exercise sound decision judgement
• Experience in identifying fraudulent trends and mitigating credit and/or risk losses preferred
• Open to learn and adapt to ongoing changes and new processes
• Previous experience with Salesforce preferred

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals
• Clear career development plans for the Sales organization

Salary

$58,656 to $70,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.