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Supervisor, Enterprise Onboarding

Denver, CO

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role 

The Supervisor, Enterprise Onboarding oversees the day-to-day execution of enterprise customer onboarding activities within the Operations Department. This role is responsible for ensuring enterprise customers are onboarded efficiently, consistently, and with a high level of quality—meeting defined timelines, scope, and customer expectations. The Supervisor provides hands-on guidance, coaching, and escalation support to onboarding specialists, while actively monitoring onboarding progress, customer readiness, and risk indicators. This role partners closely with Customer Success, Support, and other internal teams to ensure enterprise customers have a strong foundation for long-term utilization and retention.

What you’ll do:

  • Supervise and support Enterprise Onboarding Specialists through daily workflow management, prioritization, and issue resolution
  • Act as an escalation point for complex onboarding challenges, customer concerns, or implementation risks
  • Oversee multiple enterprise onboarding engagements simultaneously, ensuring adherence to timelines, scope, and onboarding standards
  • Review customer requirements and onboarding plans to ensure accuracy, completeness, and alignment with enterprise needs
  • Monitor onboarding progress and customer readiness, proactively identifying risks and driving corrective actions
  • Partner with Customer Success and Support to ensure smooth handoffs and continuity post-onboarding
  • Track and report on onboarding performance metrics, customer progress, and team productivity
  • Provide ongoing coaching, feedback, and skill development to onboarding specialists
  • Ensure consistent documentation, process adherence, and use of internal systems and tools
  • Collaborate cross-functionally to address process gaps, improve onboarding workflows, and enhance the enterprise customer experience
  • Contribute insights and recommendations to leadership based on onboarding trends, customer feedback, and operational data

Our ideal candidate will have:

  • Strong ability to manage and coordinate multiple customer onboarding engagements concurrently
  • Proven experience coaching, guiding, and supporting team members in a fast-paced environment
  • Demonstrated experience with Salesforce Cloud or similar CRM platforms
  • Strong organizational, analytical, and problem-solving skills
  • Clear and professional written and verbal communication skills
  • Proficiency in Microsoft Office Suite or related business tools
  • Ability to monitor performance metrics and drive accountability at the team level
  • Bachelor’s degree preferred, or equivalent relevant experience
  • 4+ years' of relevant experience, ideally in the software or technology industry
  • 1–3 years' of supervisory or team leadership experience

Why Procare?

  • Excellent comprehensive benefits packages including: medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • RTD EcoPass for all Denver employees
  • Tuition Reimbursement and continued Professional Development
  • Fast paced, high energy workplace environment in prime downtown location
  • Regular company provided meals

Salary

$83,000 - $90,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

 

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