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Payment Enablement & Utilization Specialist

Denver, CO; Atlanta, GA

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

Reporting to the Manager of Customer Payment Operations, The Payment Enablement & Utilization Specialist is responsible for owning customer payment activation outcomes across a 
portfolio of SMB customers. This role partners directly with customers to analyze current business operations, define payment adoption strategies, and drive measurable improvements in utilization and processing behavior.

While this role does not provide frontline payment support, it serves as a senior escalation point for complex payment-related issues and plays a key role in identifying underutilized or at-risk customers. The Specialist partners closely with Customer Success, Implementation, Support, and Product teams to ensure customers receive consistent training, guidance, and follow-through to optimize payment outcomes.

What you’ll do:

  • Assess customer business operations, billing practices, and revenue workflows to develop tailored payment adoption strategies 
  • Own end-to-end activation outcomes, including adoption, utilization, and early-stage processing performance 
  • Advise customers on optimal payment configurations based on business model, parent engagement, and revenue goals 
  • Analyze utilization data to identify gaps, risks, and opportunities, and proactively intervene to improve outcomes 
  • Drive customer decision-making through consultative coaching and recommendations—not scripted training 
  • Partner cross-functionally to remove systemic barriers to activation and influence improvements to onboarding strategy 
  • Provide insights and recommendations to leadership based on customer trends and adoption data

Our ideal candidate will have:

  • Ability to evaluate customer business needs and translate them into strategic payment adoption plans 
  • Demonstrated ability to exercise independent judgment in ambiguous customer scenarios 
  • Strong analytical capability to interpret utilization trends and recommend corrective actions 
  • Ability to influence customer behavior and drive measurable outcomes
  • Ability to translate complex concepts into clear, practical training and coaching
  • Strong analytical skills with the ability to interpret utilization data and identify trends
  • Excellent written, verbal, and presentation skills
  • Must be able to communicate verbally and in writing with customers and other employees
  • Highly organized, proactive, and comfortable operating independently
  • Strong analytical skills with the ability to interpret utilization data and identify trends
  • Customer-focused mindset with strong attention to detail and follow-through
  • Ability to work with cross-functional and remote teams
  • Self-starter with drive to meet and exceed goals
  • Bachelor’s degree or equivalent work experience is required
  • 4+ years' of experience in customer enablement, training, customer success, implementation, or payments-related roles
  • Experience in payment processing, fintech, or regulated environments strongly preferred
  • Prior experience developing training materials or delivering structured enablement programs is a plus
  • Working knowledge of payment processing concepts, including ACH, credit cards, payment workflows, and utilization drivers

Physical Requirements:

  • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
  • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
  • Use of computer, telephone, and other office equipment for the greater part of the workday
  • Occasional travel may be required for this position

Why Procare?

  • Excellent comprehensive benefits packages including: medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • RTD EcoPass for all Denver employees
  • Tuition Reimbursement and continued Professional Development
  • Fast paced, high energy workplace environment in prime downtown location
  • Regular company provided meals

Salary

$75,000 - $87,200/year DOE

Location

This position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

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