People Partner

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. 

Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence.

With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance.

At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all. 

About the Role

We're looking for a People Partner to join our Mumbai team and be a cornerstone of our People function. This is a mid-level role designed for someone who can hold both sides of the job at once — the operational rigour that keeps things running cleanly, and the human judgment that makes people feel genuinely cared for.

You'll own employee engagement end-to-end, keep our people operations tight, partner with managers on real people challenges, and support talent operations for the Mumbai office. You won't sit on the sidelines of the business — you'll be in the room, trusted and effective from day one.

 

What You'll Do

Employee Engagement & Culture

• Design and run engagement programs, pulse surveys, and team rituals that keep Prodigal's culture vibrant across the Mumbai office
• Own the onboarding experience end-to-end — every new hire should feel set up for success before they walk through the door
• Partner with managers to build strong team dynamics, identify early signals of disengagement, and intervene thoughtfully
• Own key lifecycle moments — anniversaries, milestones, team celebrations — with genuine intention, not checkbox energy
• Support internal communications that keep the team informed, aligned, and connected to what the company is building

People Operations

• Manage core people ops processes end to end: offer letters, documentation, background verification, probation reviews, and exits
• Maintain accurate, up-to-date employee records in the HRMS; own data hygiene and compliance across the employee lifecycle
• Coordinate payroll inputs and attendance tracking in close partnership with the finance team
• Ensure full adherence to labour laws and statutory requirements relevant to Maharashtra
• Run the people helpdesk for the Mumbai office — be the first point of contact for employee queries and resolve them with speed and empathy

People Partnering

• Act as a trusted partner to team leads and managers on performance, people challenges, and team effectiveness
• Facilitate performance review cycles — goal-setting, mid-year conversations, and year-end calibrations — with consistency and clarity
• Handle employee relations with maturity and confidentiality; manage escalations fairly and bring them to resolution
• Identify skill gaps and work with managers to define learning and development pathways for their teams
• Use people data — attrition trends, engagement scores, headcount — to surface insights and propose action, not just report numbers

Talent Operations 

• Coordinate with the recruiting team on interview scheduling, offer management, and candidate experience for Mumbai-based roles
• Track open roles and pipeline health for the Mumbai office; flag blockers and keep hiring velocity visible
• Support employer branding initiatives that help attract quality talent to Prodigal's Mumbai team

 

What You Bring

• 3 – 6 years of experience in a people function with a clear blend of people operations, business partnering, and employee engagement
• Prior experience in a startup or high-growth tech or product company — you know what fast looks like and you can keep up
• Solid command of Maharashtra labour laws and statutory compliance; you don't need to look everything up
• Excellent communication skills — you write with clarity, speak with confidence, and listen well enough to hear what people aren't saying
• Organised and process-driven without being rigid — you know when to follow the playbook and when to use judgment
• High emotional intelligence; people bring you real problems because they trust you'll handle them with care
• Comfortable working independently and making calls without waiting for someone to hand you a to-do list
• Proficiency in HRMS tools such as Keka or Darwinbox, and fluency with Google Workspace

 

Even Better

• You've built an engagement program from scratch, not just inherited and maintained one
• Experience supporting or coordinating a recruiting function, even informally
• Familiarity with people analytics — you're comfortable building a simple dashboard or reading attrition data with nuance
• You've handled a difficult employee relations case and can talk about how you navigated it
• Background in fintech, lending, or any highly regulated industry

 

Why This Role

• Real ownership from day one: This isn't a coordinator role dressed up with a fancy title. You'll own programs, make decisions, and see the impact of your work on real people — fast.
• A seat at the table: Our People function is small and trusted. You'll work closely with leadership, not through three layers of management, and your voice will carry weight.
• A company worth representing: Prodigal is doing genuinely interesting work at the frontier of voice AI and consumer finance. Recruiting and retaining for this mission is a story worth telling.
• High-growth, high-learning: The challenges here change fast. You'll grow your skills in a way that a slow-moving people team simply won't offer.

 

From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.

To learn more about us - please visit the following:

Our Story - https://www.prodigaltech.com/our-story

What shapes our thinking - https://link.prodigaltech.com/our-thesis

Our website - https://www.prodigaltech.com/

 

From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.

To learn more about us - please visit the following:

Our Story - https://www.prodigaltech.com/our-story

What shapes our thinking - https://link.prodigaltech.com/our-thesis

Our website - https://www.prodigaltech.com/