Customer Support Engineer

 

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Customer Support Engineer (Remote)

Salary: $33,000 – $40,000/year (based on experience)
Contract Type: Service agreement
Location: Fully remote
Benefits: Medical insurance allowance, home office setup allowance, remote-first culture

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About Prodly

Prodly is a global innovator in Applications Operations (AppOps) software. Our tools simplify deployment, version control, and governance for enterprise applications — helping companies go live faster with fewer headaches.

We're a VC-backed Salesforce ISV partner, and our rapidly expanding product suite supports Salesforce solutions like CPQ, Field Service Lightning (FSL), Advanced Approvals (AA), and Billing — along with reference data management for Sandboxes.

At Prodly, we're not just building software. We're building a team of curious, driven people who love solving real problems.

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About the Role

As a Customer Support Engineer, you’ll be the friendly, knowledgeable face of Prodly for our users. You’ll help troubleshoot technical issues, create resources to make our products easier to use, and work closely with our Customer Success, Product, and Engineering teams.

This is a great entry point into the SaaS and Salesforce ecosystem — and a role with lots of growth potential for the right person.

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  What You’ll Do

  • Become a product expert in AppOps and the Prodly suite

  • Help customers resolve technical issues via support tickets, email, or chat

  • Collaborate with Engineering and Product teams to investigate bugs and improve the user experience

  • Contribute to self-service resources like knowledge base articles, how-to videos, and webinars

  • Curate customer feedback and help relay it to Product Management

  • Assist in building and optimizing internal processes for customer success and support

  • Facilitate screen-sharing sessions with customers to gather more information about their problems

  • Help train AI support agents on our product to proactively resolve support requests

     

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  What We’re Looking For

  • Familiarity with Salesforce is a must (certifications like Admin, App Builder, CPQ are a big plus)

  • Strong communication skills in English is a must — both written and verbal — especially in remote settings

  • Ability to explain technical concepts in a clear, user-friendly way

  • Curiosity, proactiveness, and a passion for learning

  • Strong troubleshooting and problem-solving abilities

  • Comfortable working independently in a fast-paced, startup-like environment

  • Bonus: Trailhead Superbadges or previous support experience in SaaS

  • Independent problem-solving and technical troubleshooting skills. Ability to learn on-the-job and do independent research as you get acclimated to our product offering.

  • Willingness to go above and beyond to deliver a world-class support experience to our customers and partners.

   

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What You’ll Get

• Competitive compensation based on your skills and experience

• Medical insurance allowance

• Home office setup support

• Fully remote team culture — we value flexibility and trust

• A collaborative, supportive team that shares knowledge and wants to see you grow

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Remote-First Culture

Prodly is a digital-first company — our team works remotely from across the globe using cutting-edge tools and a strong culture of collaboration. You’ll have the freedom to work from anywhere, as long as your working hours allow for some morning overlap with EU-based colleagues.