About the role

At Productboard, we fundamentally believe that the world's best products are created by product makers who possess an exceptionally deep understanding of their customers' needs. Whether they are Product Managers, Designers, or Engineers, the brightest minds behind the most successful and beloved products are those who truly embody their customers.

That’s why we have designed our Product Management Platform with a strong focus on customer needs and market insights. We’ve developed a unique set of capabilities to extract key customer insights, guiding product prioritization and shaping the product roadmap.

As we continue to evolve our platform, leveraging AI and ML has become a strategic priority. These technologies enable deeper insights and automation, helping our customers drive innovation and boost productivity.

The AI team at Productboard oversees this critically important set of AI platform capabilities, processing customer feedback from various sources and helping Product managers to better understand their customers at every step of the product development lifecycle.

We are looking for a Principal Product Manager for AI to drive both strategy and execution of our AI product platform to stay ahead of our competition.

This is a high-impact role requiring deep technical knowledge, strong product leadership, and a proven track record of delivering AI/ML solutions in complex, data-rich environments. You’ll work closely with other product teams and cross-functional partners, to conceptualize and deliver AI capabilities that transform how product teams operate.

The capabilities we deliver and the set of use cases we solve for have never been fully addressed by any software product before, meaning you must be prepared for the uncertainty and excitement of operating at the forefront of innovation in our space.

Our product is driven by a strong product-led motion, and you will be among people who understand the challenges of simplifying complexity without compromising functionality for large enterprises.

Your responsibilities

Develop and execute a strategy and product roadmap that prioritizes the most important AI platform foundations, focusing on delivering highly differentiated value to our customers.
Drive the design and development of the capabilities and platform functionality leveraging the rapid advances in AI & LLMs - technologies which are at the core of the product platform.
Enable other teams to rapidly deliver impactful AI innovations and champion AI best-practices in the organization
Uncover and cultivate a deep understanding of customer needs essential for modern product organizations and their stakeholders.
Collaborate with cross-functional teams, including engineering, sales, product marketing, and customer support, to ensure successful product launches and alignment with business objectives.
Stay updated with industry trends, competition, and best practices.
Evangelize AI platform, newest trends, and best practices of building AI products.
Exhibit exceptional communication skills by effectively translating complex concepts into actions.
Act as an external advocate for modern customer-centric product management best practices among our customers and the broader market.

About you

8+ years of experience in product management, preferably in Enterprise B2B SaaS.
Hands-on experience and strong track record of building complex AI/ML products.
Experience with natural language processing (NLP) techniques, large language models, or other AI methods for text-based and structured data.
Strong understanding of data pipelines, data modeling, and MLOps.
Experience in working on complex collaborative products that are architected as modular and extensible platforms or at least have some aspects of a modern platform approach.
Strong track record of delivering products with cross-functional teams to the enterprise customers. Appreciation and understanding of the complex needs of large enterprise organizations.
Highly skilled in conducting user research and building empathy with customers.
Proficient in product management tooling and familiar with frameworks and methodologies such as lean, JTBD, agile, and various prioritization techniques.
Experience with business intelligence and product analytics tools to measure success of your team’s efforts.
Excellent verbal and written communication skills, with the ability to present complex findings clearly to diverse audiences, including senior executives internally and externally.
Proactive, curious, and independent, with a passion for solving broader problems, advancing your craft, and driving company-wide impact.
Experience in mentoring and coaching junior colleagues, as well as leading across the company through indirect influence.
Educational background in computer science, data science, or related practice.

What’s in it for you?

Be part of building the world’s first and best Product Management Platform that fundamentally changes how our industry approaches the craft of Product Management.
Your customers are going to be the best product teams and minds out there. You will have the opportunity to learn from and advance the work of the best of the best in your field.
Be a part of a growing and innovative, mission-driven company, with the opportunity to shape the future of our product and customer experience, and to define an entire new market category.
Collaborate with a talented and passionate team, dedicated to making products that matter, together.

You can look forward to the following benefits:

💰 Stock options

💻 MacBook + 34″

📚 Budget for online courses, books, and conferences

🏝 5 weeks of vacation + 9 sick days

❤️ 1 Volunteer Day per year for you to help causes close to your heart

🍲 Free snacks, drinks, and yummy catered lunches

💚 Shared Headspace account for mindfulness & mental health

🏋 MultiSport card to access sports facilities

🍹 Team events, such as happy hours, off-sites, and retreats

🍀 Mental Wellness Program to support your well-being and self-care

⏱ Flexible working hours and home office

🧒🏻 Parental benefits

🎓 Language lessons

Join at the golden startup age — established stability of a Unicorn with space for individual impact
You’ll enjoy an exciting team atmosphere, building a whole new category of software
You can help change the way that products are built all over the world
We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

People feel empowered, supported, and included
Trust and transparency are built into the way we work
Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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