Product Operations Program Manager

Chicago, IL (Relocation assistance available for candidates open to moving to Chicago.)

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  

Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.  

What You’ll Do: 

As the Product Operations Program Manager, you will be the engine behind the processes, tools, and systems that keep our product roadmap running with precision, transparency, and impact. You’ll partner closely with product managers, engineering, and cross-functional teams to ensure our roadmap aligns with project44’s North Star, delights customers, and supports company OKRs. 

In this highly visible role, you will own and optimize the roadmap system of record, ensuring every request—whether from customers, sales, support, or services—is captured, prioritized, tracked, and communicated. You will provide the clarity and context that empowers leadership to make informed roadmap trade-off decisions based on impact, effort, and ROI. 

If you thrive on organization, transparency, and helping teams execute with focus and alignment, this is your opportunity to shape how project44 builds and delivers the future of supply chain visibility and decision intelligence. 

Typical day-to-day tasks might include: 

• Roadmap Ownership – Manage the product roadmap backlog and system of record to ensure accuracy and accessibility.
• Process Implementation – Create and run forums, workflows, and meetings to ensure all stakeholder requests are promptly sized, prioritized, and addressed.
• PIR Management – Oversee Product Improvement Request (PIR) systems and processes, ensuring all inputs are reviewed, prioritized, and flowed into the roadmap plan of record.
• AI-Enhanced Roadmapping – Implement modern AI-based roadmapping systems and processes to improve speed, accuracy, and decision-making.
• AI Documentation Support – Leverage AI tools to assist in generating and managing product briefs, business cases, and PRDs from roadmap data.
• Transparency – Provide live, clear visibility into current roadmap items, priorities, and pending inclusion requests.
• Weekly Reporting – Deliver weekly updates on roadmap status, including new requests, risks, and delivery milestones.
• AI Driven Status Reporting – Build and maintain systems to create internal communications to update the company on product activities. 
• Strategic Alignment – Ensure roadmap processes align with the company’s North Star, customer satisfaction goals, and OKRs.
• Trade-off Enablement – Maintain systems that allow for informed ROI- or effort-based prioritization and decision-making.
• Internal Communication – Provide regular internal and external roadmap updates and release status derived directly from the system of record, to inform stakeholders, GTM readiness, and product launch communications.

What You'll Need (required): 

• Product Operations – Proven experience in product operations or program management in a SaaS environment.
• Process Design – Strong ability to design, implement, and refine operational processes.
• Communication Skills – Excellent written and verbal communication abilities for executives and cross-functional teams.
• Stakeholder Management – Skilled at balancing priorities and needs across multiple departments.
• Analytical Thinking – Ability to apply frameworks for prioritization and trade-off decisions.
• Tool Proficiency – Comfortable with product management tools and systems.
• Results-Driven – Proven track record of driving operational efficiency and measurable outcomes.
• • In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful headquarters four days a week. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.
  • Relocation offered: We’re proud to call Chicago home - a walkable downtown, amazing food, and a team that makes big ideas move fast.  And we’re ready to help you make it yours,  project44 offers relocation assistance for team members joining us from outside the area. 

What You'll Need (preferred): 

• Roadmap Systems – Experience implementing and running product roadmap systems such as Jira, Jira Product Discovery, Aha!, or ProductPlan.
• Kanban & Now/Next/Future – Familiarity managing Kanban boards and Now/Next/Future-style roadmaps.
• ROI Prioritization – Experience managing ROI-based, stack-ranked roadmaps.
• Modern Practices – Knowledge of contemporary roadmapping best practices.
• AI Roadmapping Tools – Experience deploying AI-enabled product planning tools and workflows.
• AI for Documentation – Familiarity with AI-assisted generation and maintenance of product briefs, business cases, and PRDs.
• Jira Integration – Ability to flow requirements from roadmap tools into Jira for execution tracking.
• RICE Scoring – Experience applying RICE (Reach, Impact, Confidence, Effort) scoring for prioritization.
• SaaS Experience – Prior work in an enterprise SaaS environment with complex, multi-team roadmaps.
• Cross-Functional Coordination – Proven success coordinating across product, engineering, and go-to-market teams.
• Change Management – Experience introducing new tools and processes to large, distributed teams.

Diversity & Inclusion 

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique as the communities we are building for. It's up to us to create a company where anyone can bring their authentic self to work every day. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us. 

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you. 

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodations needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.