Customer Success Manager (m/f/d)

We’re looking for an experienced Customer Customer Success Manager (m/f/d) to join one of our clients and build its Customer Service strategies. In your day-to-day work, you’ll focus on streamlining the way we bridge users and internal teams, ensuring structured feedback from the user community directly influences product development, and you’ll have the opportunity to contribute to various projects that shape the future of customer success. Our client is a German dual-use technology company spearheading cutting-edge unmanned ground vehicles for both defence and commercial applications. With innovative platforms like Mithra OS and the Gereon system, the company offers a shaping role in an emerging sector with mission critical, scalable, and adaptable solutions..

In this role, you’ll:

• Build strong relationships with clients to understand their challenges and champion our client across the customer base.
• Act as the bridge between users and internal teams, driving structured feedback into product development.
• Follow key metrics aligned to Customer Success and company strategies.
• Contribute towards the growth of key accounts, including client-based initiatives, renewals, and upsells.
• Develop scalable processes that maintain agility and support rapid growth.
• Feed operational insights into engineering to improve workflows and capability deployment.
• Lead user engagement through training sessions, issue tracking, and major exercises.
• Design and run systems for gathering, triaging, and prioritising user feedback.

Your profile:

• Proven track record in a Customer Success role with hands-on experience in managing customer feedback systems.
• Skilled in designing and running systems for gathering, triaging, and prioritising user feedback.
• A passionate, organised, and motivated team player who is committed to delivering excellence.
• Strong commercial awareness paired with high emotional intelligence.
• Excellent communication skills in English, both written and oral, with experience in live and video presentations; proficiency in PowerPoint and Excel is essential.
• Preferably experienced in technology businesses and startups.
• Eligibility to work in London is required.

Benefits and perks:

• Competitive salary and benefits package.
• A shaping role in an emerging dual-use company.
• An opportunity to work with a highly innovative, international, and dynamic team.
• Room for professional growth and development.
• Participation in the company’s success.

Our Commitment to Diversity & Inclusion: We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.