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Operations Specialist

Chicago, IL

Who Are We?

Prolaio believes that continuous learning and collaboration can make a significant difference in how heart care is administered. We are creating smarter ways to address heart disease and heart risks by integrating a connected platform enabled by smart data science to help patients access the care and attention that will inform better treatments and outcomes.

We envision a future where care teams and hospitals can be more effective, the healthcare system can be more efficient, and patients have a better care experience and more fulfilling lives.

This is precision cardiology, and we know it’s within reach.

What Will You Do?

The Overview

This position requires managing inventory, fulfilling orders, and providing customer support while ensuring compliance with regulations. The individual will be responsible for tasks such as provisioning phones, assembling kits, and processing orders. They will also oversee inventory purchases, receipts, and returns. Additionally, they will handle customer inquiries and monitor compliance with relevant standards. This role reports to the Director, Operations and Strategy and is based in our Chicago office with the expectation to be onsite every day.

The Specifics

  • Provisioning, Kitting, and Order Fulfillment: Responsible for using the inventory system to provision, kit, and fulfill orders for medical monitoring convenience kits, devices, and replacements items. This includes packaging, labeling, and shipping functions.
  • Inventory Management: Count and reconcile physical inventory, receive incoming inventory deliveries and reprocess returns, and source, quote, issue purchase orders, and procure devices and ancillary inventory.
  • Customer Support: Answer support calls, emails, and tickets from patients and clinical users, and resolve support requests and complete ticket resolution forms.
  • Compliance Monitoring: Review compliance alerts and assess data quality issues, and contact clinical staff or monitored subjects to remediate noncompliance.
  • Quality Assurance and Quality Management System Compliance: Ensure regulatory compliance by assisting with documentation for medical kits according to FDA regulations and standards.

Why Prolaio?

  • Impactful Work: You will join in the fight to eradicate the world’s #1 killer by extending and saving the lives of our patients while also being at the forefront of changing the healthcare industry through technology.
  • Innovative Environment: You will be part of an organization doing something that’s never been done before.
  • Professional Growth: You will join a growing team and have a substantial impact on our daily and future operations with the opportunity to continuously learn and grow.
  • Collaborative Team: You will be part of a team of collaborative, curious, and committed individuals focused on the collective good, inclusiveness, scientific excellence, and advancing digital health for cardiology.

Who You Are

Experience and Education

  • High school diploma required, Bachelor's degree in Supply Chain Management, or a related field is preferred.

Qualifications, Skills, and Practice

  • Proficient in Google Office Suite (Docs, Sheet, Slides)
  • Experience with Samsung Knox or similar phone provisioning (a plus)
  • Experience with Zendesk or similar ticketing systems (a plus)
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders (site coordinators, regulatory department)
  • Customer service experience (a plus)
  • Strong understanding of quality control principles and adherence to procedures (familiarity with FDA regulations for medical devices a plus)
  • Ability to analyze data and identify opportunities for process improvement

Company Benefits

  • Competitive Compensation: Competitive salary plus performance bonus and equity.
  • Health Benefits: Generous benefit package which starts on the first day of employment. Our benefits are through a PEO called TriNet and include medical, dental, and vision. Prolaio pays for 80-100% of the premiums. The contribution depends on the plan and level of coverage selected.
  • Life Insurance: Company-provided life insurance ($10,000) with the opportunity to buy up additional coverage.
  • Retirement Plan: 401(k) plan available upon hire through Empower. We do not currently offer a company match.
  • Paid Time Off: Prolaio time off policy is based on length of service. As a new employee you will be eligible for 15 days of PTO which you will start to accrue immediately. We also offer a minimum of 5 sick days (adjusted based on location) and 13 paid company holidays each year (11 scheduled and 2 floating).

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