Partner Support Advisor

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region. 

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. 

Job Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Promptly respond to customer questions submitted via email, chat, phone or any other channels.
• Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
• Ensures performance goals are being met consistently based on quality standards.
• Support the team members and provide training on best practices.
• Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
• Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
• Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
• Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
• Make recommendations when policies and procedures need modification when problems arise.
• Diagnose the technical problem at the customer end and identify the possible solution (s)
• In case of code error, create a summary of the issue (s) and escalate it to the development team
• Report to the Manager on any issues which require further action

Desired Qualifications:

• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service. 
• One or more years’ experience in related positions.
• Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
• Excellent typing skills
• Excellent English & Arabic (a MUST) language skills
• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Excellent customer service skills
• Ability to empathize with and prioritize customer needs
• Demonstrable conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions
• Effective problem solving skills
• Strong time management skills
• Action oriented and self-disciplined
• Adaptable/Open to change
• Excellent Teamwork