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Partner Support Advisor

Egypt - Cairo

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity. 

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space. 

As the pioneering portal for homeseekers in the region,  we are on a mission to motivate and inspire people to live the life they deserve.

Role Summary:

As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. 

Tasks and responsibilities

  • Serves customers by providing product and service information and resolving product and service problems.
  • Promptly respond to customer questions submitted via email, chat, phone or any other channels.
  • Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
  • Ensures performance goals are being met consistently based on quality standards.
  • Support the team members and provide training on best practices.
  • Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
  • Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
  • Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
  • Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
  • Make recommendations when policies and procedures need modification when problems arise.
  • Diagnose the technical problem at the customer end and identify the possible solution (s)
  • In case of code error, create a summary of the issue (s) and escalate it to the development team
  • Report to the Manager on any issues which require further action

 

Desired Qualifications:

  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service. 
  • One or more years’ experience in related positions.
  • Excellent typing skills
  • Excellent English/Arabic language skills
  • Ability to communicate correctly and clearly with both internal and external customers
  • Excellent documentation skills
  • Good comprehension skills-- ability to clearly understand and state the issues customers present
  • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
  • Excellent customer service skills
  • Ability to empathize with and prioritize customer needs
  • Demonstrable conflict resolution and negotiating skills
  • Ability to determine customer needs and provide appropriate solutions
  • Effective problem solving skills
  • Strong time management skills
  • Action oriented and self-disciplined
  • Adaptable/Open to change
  • Excellent Teamwork

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. 

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self. 

Property Finder Principles

  • Move fast and make things happen
  • Data beats opinions
  • Don’t confuse motion with progress
  • Failure is success if we learn from it
  • People over pixels

Find us at:

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