Customer Success Partner Manager
Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.
Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.
As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.
Position Summary |
The Customer Success Partner Manager should be able to define and drive a strategy that impacts revenue retention by owning the post-sales customer experience and engagement while partnering closely with Sales Directors. This role will lead a team of 8 Customer Success Partners across the UAE focusing on engagement with all customer categories The main focus will be hiring, managing, developing, and coaching a customer success team to deliver superb results measured directly by the improvement of customers’ metrics and indirectly by increasing customer retention rates and investment growth. The Customer Success Partner Manager is an ambassador of our brand and as such they are responsible for all customers in their territory - they must fully understand their needs, challenges and identify opportunities for positioning new products and services that help our customers to be successful and help us to better serve them. |
Key Responsibilities |
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Desired Qualifications |
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Skills & Behaviours of Successful Candidates |
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Our promise to talent We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth. Overall it is a place for you to be your best self. |
Property Finder Principles
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