Back to jobs
New

Customer Service Manager

Anthem, Arizona, United States

Overview 

The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational excellence, and customer satisfaction while developing strong leaders and partnering with executive leadership to support company-wide goals. 

This is an in person role that requires you to travel to our Anthem, AZ location on a daily basis - We will be moving to N 19th Ave Phoenix AZ 85027 by March 2027 at the latest

Key Responsibilities 

  • Lead daily operations across customer service, dispatch, and install coordination teams 
  • Drive booking rates, conversion performance, and customer experience metrics 
  • Develop and execute operational strategies aligned with growth and revenue targets 
  • Coach and develop supervisors and team leads; manage teams of 10–15+ employees 
  • Oversee workforce planning, reporting, and performance management 
  • Optimize CRM and call center technology, including ServiceTitan 
  • Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery 
  • Serve as escalation point for high-impact customer issues 
  • Experience with ai CSR and set-up preferred 

Qualifications 

  • Experience managing a $15M+ call center operation 
  • Background in dispatch, customer service, and install coordination in the trades 
  • Experience with a medium to large call center for one of the following: HVAC, electrical, plumbing, sewer 
  • Proven leadership of 7-15 person teams 
  • Strong reporting and performance management skills 
  • Experience with ServiceTitan and Microsoft Office 

Expectations 

  • In-office role, Monday–Friday (minimum 8 hours/day) 
  • Hands-on, reliable leader available during team working hours 

Benefits 

  • Medical, dental, vision 
  • 401(k) with company match 
  • Supportive Team Environment  

#PRO

  

 

Pay Range

$70,000 - $80,000 USD

About ProSkill Services:

Thousands of people across the North Valley have become ProSkill life-long customers. Our plumbers, electricians and HVAC technicians are highly trained professionals with genuinely good hearts and great personalities. We're located in beautiful Anthem Arizona, just North of Phoenix, and we service the entire Northern part of the Valley. Our AC and heating experts, electricians and plumbers in Anthem cover everything from Scottsdale to Glendale to Surprise. Electrical work, plumbing, heating and air conditioning is our life!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

Privacy Policy

Create a Job Alert

Interested in building your career at ProSkill? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Are you authorized to work in the US?

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ProSkill’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...