Back to jobs
New

Director, Implementation - Healthcare, Biotech or Life Sciences

US - Remote

The Director, Implementation is a senior individual contributor responsible for owning and leading implementation from beginning to end across new client programs, program expansions, and complex solution builds. This role serves as the central point person accountable for translating client goals and commercial intent into executable, scalable, and compliant program solutions.

Partnering closely with Business Development, Patient Services, Internal Operations, Technology, Compliance, Analytics, and client stakeholders, the Director, Implementation leads the full implementation lifecycle from solution design through launch and transition to ongoing operations.

This role also leads implementation readiness across key enabling technologies, including CRM and workflow platforms, copay and affordability solutions, client and field-facing portals, reporting and analytics tools, and other systems required to support program delivery, visibility, and performance.

This role is responsible for the design, delivery, and execution of implementation work and is expected to operate as a hands-on leader who drives the work directly, not through a team.

This is a highly visible, client-facing role requiring strong business operations acumen, executive presence, implementation discipline, and exceptional project management. The successful candidate will build confidence with both internal leaders and client stakeholders through sound judgment, decisive leadership, strong communication, and consistent execution.

 

Core Duties/Responsibilities:  

1. Program Solution Design & Development

  • Own the design and development of implementation solutions for new client engagements, new programs, and major scope expansions.
  • Translate client objectives, product strategy, and operational requirements into practical, scalable implementation plans and service models.
  • Define the technology enablement required to support the program design, including CRM/workflow tools such as Salesforce, copay and affordability platforms, client and stakeholder portals, case management tools, reporting environments, and other operational systems needed to execute the solution effectively.
  • Partner closely with Business Development during late-stage sales and transition activities to ensure proposed solutions are operationally sound, executable, and aligned to client needs.
  • Lead cross-functional solutioning with Patient Services, Internal Operations, Technology, Compliance, Analytics, and other key partners to define how the program will operate in practice.
  • Partner closely with Technology and business stakeholders to ensure system, workflow, data, reporting, and user requirements are clearly defined, aligned to the service model, and incorporated into the implementation plan.
  • Build the implementation approach, including scope, governance, milestone plan, dependencies, risks, resource requirements, readiness criteria, and measures of success.
  • Design and ensure the completion, approval, and execution-readiness of SOPs, workflows, service models, handoffs, operational controls, escalation pathways, reporting requirements, training and audit plans, system configurations, portal requirements, and technology-enabled process flows.
  • Identify risks, operational gaps, and decision points early, and drive resolution with urgency and accountability.
  • Ensure the final solution is not only strategically aligned, but executable, sustainable, and capable of delivering a high-quality client and patient experience.

2. Program Launch

  • Own and lead implementation from kickoff through go-live, with direct accountability for launch success.
  • Serve as the primary implementation leader and central point of accountability across all internal and external stakeholders.
  • Establish and drive cross-functional launch governance, including workstreams, meeting cadence, milestone tracking, issue escalation, and executive updates.
  • Lead all aspects of implementation project management to ensure deliverables are completed on time, within scope, and at a high level of quality.
  • Personally drive progress across workstreams and ensure key operational components are complete, approved, and ready for execution.
  • Ensure all launch requirements are in place, including workflows, SOPs, service delivery processes, system configurations and functionality, portal readiness, reporting capabilities, user access, training, and handoffs.
  • Coordinate and validate implementation readiness across enabling technologies, including Salesforce, CareTend, copay and affordability solutions, portals, reporting tools, and other platforms critical to successful launch and program operations.
  • Facilitate client-facing implementation meetings and represent PRO with confidence, credibility, and command of the details.
  • Drive decision-making, remove blockers, and maintain momentum across complex launches with multiple stakeholders and competing priorities.
  • Oversee launch readiness and go-live support, ensuring rapid issue identification, escalation, and resolution.
  • Partner with Technology and operational stakeholders to identify, track, and resolve system or workflow issues that could affect launch timing, user experience, service delivery, or reporting accuracy.

3. Post-Launch Transition, Stabilization & Optimization

  • Lead the transition from implementation to ongoing operations, ensuring clear ownership transfer, continuity, and program stability.
  • Partner with Patient Services and Internal Operations leaders to ensure the solution is fully operationalized and performing as intended.
  • Monitor launch outcomes, readiness gaps, early performance indicators, and stakeholder feedback to identify areas requiring refinement.
  • Conduct post-launch reviews and drive action plans to strengthen workflows, training, controls, system adoption, reporting integrity, portal performance, and overall service delivery. Identify opportunities to improve the effectiveness, usability, and scalability of implementation-related technologies and workflows following launch, partnering with Technology and business stakeholders to prioritize enhancements where needed.
  • Ensure lessons learned are documented and applied to future implementations to improve repeatability, speed, and execution quality.
  • Support clients and internal stakeholders through stabilization, ensuring confidence in the program and in PRO’s ability to execute.

4. Client Leadership & Cross-Functional Influence

  • Build strong confidence with client stakeholders and internal business leaders through executive presence, operational command, responsiveness, and follow-through.
  • Serve as a trusted implementation leader who can navigate complexity, communicate clearly, and drive alignment across multiple functions.
  • Represent the implementation strategy, progress, risks, and decisions in a way that instills trust and credibility with senior stakeholders.
  • Communicate implementation readiness across people, process, and technology in a clear and confident manner that builds trust with client stakeholders and internal business leaders.
  • Influence cross-functional teams without direct authority and ensure accountability remains clear throughout the implementation lifecycle.
  • Bring a strong business operations mindset to every engagement, balancing strategic thinking with practical execution.

 

Skills & Requirements:

  • Significant experience owning and leading complex implementations from solution design through launch and transition.
  • Proven ability to build solutions, operationalize new programs, and drive cross-functional execution in a client-facing environment.
  • Strong business operations capability, with the judgment to translate strategy into executable workflows, models, controls, and processes.
  • Exceptional project and program management skills, including managing multiple high-priority workstreams simultaneously.
  • Demonstrated success serving as the primary accountable leader across complex stakeholder groups.
  • Strong executive communication, client presence, and ability to build trust and confidence quickly.
  • Experience developing SOPs, workflows, handoffs, service models, launch plans, governance structures, and readiness frameworks.
  • Experience integrating technology considerations into implementation planning, including CRM/workflow platforms, copay and affordability solutions, portals, case management tools, reporting environments, and related operational systems.
  • Ability to translate business and client needs into clear system, workflow, reporting, and operational requirements in partnership with Technology and other cross-functional teams.
  • Strong understanding of reimbursement, patient access, provider and payer dynamics, and specialty and rare disease support models.
  • Proven ability to identify risk, solve problems, drive decisions, and maintain momentum in ambiguous or fast-moving environments.
  • Comfortable operating as a senior hands-on leader in a role without direct people management responsibility.

 

Education, Certifications and Experience: 

  • Bachelor’s degree in business, health sciences, public health, healthcare administration, or a related field.
  • 8–10+ years of progressive experience in patient services, market access, reimbursement support, hub services, specialty pharmacy support, or related life sciences services.
  • Experience supporting specialty products, orphan or rare disease therapies, cell and gene therapies, or other highly customized access models preferred.
  • Experience working with implementation-related technologies such as CRM/workflow platforms, copay and affordability solutions, client portals, reporting tools, and similar operational systems preferred.
  • PMP or similar project/program management training or certification preferred.
  • Experience supporting business development efforts, solution presentations, and client proposal development preferred.

 

Physical Requirements: 

  • As a remote-forward organization, this position operates in a virtual professional office environment and teleworking from the employee’s home address listed in their employment file.
  • Prolonged periods of sitting at a desk and working on a computer
  • Keyboarding
  • Speaking
  • Must be able to lift up to 15 pounds at times
  • Flexibility of working hours to support activities across EST to PST zones
  • Some travel as required

 

Our PRO-spectus Culture Philosophy

At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven.  We celebrate each other’s joys in personal life and professional accomplishments, promoting meaningful relationships and friendships. 

Our employees bring strength of mind and spirit to make the extraordinary happen every day.  With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.

We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.

PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.1

At PRO-spectus, we are deeply committed to pay transparency and equity. The annual range for this position is $150,000 - $170,000, based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance. 

Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity. 

Join PRO-spectus, where your career growth, well-being, and contributions truly matter! 

 

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
What types of programs have you supported? (Select all that apply) *
Which of the following have you directly created yourself during an implementation? (Select all that apply) *
In your experience, what level of responsibility have you had when working across functions (e.g., Tech, Ops, Compliance)? *
What is your highest level of education completed? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PRO-spectus’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.