Client Experience Specialist

Prosper Health is on a mission to make life happier and healthier for the 8 million autistic adults in the US. Autism prevalence is up >5x in the last 25 years, but autistic adults have been ignored by the traditional support and service system. This has contributed to alarmingly poor outcomes across mental and physical health, and vocational and social measures for autistic adults. Prosper Health is changing this by building a holistic suite of supports for autistic and neurodivergent adults.

Currently, we deliver best-in-class, specialized mental health services for autistic adults, covered by insurance. The response to our offering has been strong - in 18 months we have reached multiple millions of annualized revenue, >1,000 active clients, and ~100 clinicians.

The Role

We are hiring a Client Experience Specialist to join our expanding team to help deliver affirming, supportive care to our clients. Your primary focus in this role will be working cross functionally with our founding team, operations, engineering, and clinical teams to ensure a seamless client experience.

Responsibilities:

• Client support: Be a partner for our clients by responding to emails, phone calls, and text messages regarding eligibility, questions, and other inquiries to ensure a seamless client experience.
• Assist clinicians: Coordinate client care and operations to enable clinicians to deliver exceptional care.
• Collaborate with external parties: Collaborate with external healthcare providers and organizations to coordinate care for shared clients.
• Operations management: Create and manage ongoing non-clinical operational workflows to improve efficiency and support organizational growth.

About You

• 5+ years of experience working in a client experience, client success, or administrative role in a complex, fast-paced organization
• Highly organized and detail oriented approach
• Empathetic and patient with clients, clinicians and other colleagues
• Healthcare experience preferred (not required); additional pluses for any experience working with EHRs, insurance eligibility / verifications, filing claims, HIPAA, and more
• Fluency with technology and ability to work with multiple software programs (e.g., project management, scheduling, billing and insurance)
• Enjoy fast-paced environments and are a quick learner
• Passionate about our mission to support autistic adults

More about Prosper Health

Our team: We are building a world class team of creative, thoughtful problem-solvers, and pairing them with subject-matter experts from our field (e.g., clinicians, autistic self-advocates). Our operations team is concentrated in New York and consists of members from places such as Bain, Charlie Health, SeatGeek, Harvard, Northwestern, Dartmouth, Vanderbilt, Yale, and more.

Our culture:

• Clients first - when making decisions, we optimize for our clients; we stay extremely close to our community so we know their needs better than anyone
• Honesty and transparency - startups run into trouble when they delude themselves from reality; we are honest with ourselves and with each other in pursuit of our mission
• Desire to win - our work is hard, and we want people that are excited by conquering great challenges
• Enjoy the journey - have fun with each other and enjoy the day to day moments
• Growth mindset - we will not get everything right the first time, but we seek feedback, we iterate, and we improve
• Prefer to work in-person in NYC (but open to virtual for the right candidate)