Client Experience Specialist

Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. 

Autistic adults have been systematically overlooked by the healthcare system—despite autism diagnoses increasing more than 5x in the past 25 years. This has led to extremely poor outcomes: autistic adults are 11x more likely than the average person to experience suicidal ideation and face a life expectancy 30 years shorter than average.

Prosper offers virtual mental health services—covered by insurance and built specifically for autistic adults. We help thousands of people get diagnosed for the first time in their lives, pair them with neurodivergent-affirming therapists, and foster belonging through community. In just 2 years, we have grown to double digit millions of run-rate revenue, thousands of active clients, and 200+ clinicians. We have a lean, ambitious team, and recently raised a Series A to help us transform mental health for autistic and neurodivergent adults. 

The Role

As our Client Experience Specialist, you'll build and maintain exceptional relationships with our clients, collaborating cross-functionally to ensure our clients have the best possible experience. You'll be the primary point of contact for our client base, ensuring every interaction reflects our commitment to outstanding service.

Core Responsibilities

• Manage all client communications across multiple channels (email, phone, text) with a focus on prompt, professional, and personalized responses
• Work closely with the executive team to develop and implement client experience strategies
• Create and document communication processes and best practices as we scale
• Identify trends in client feedback and propose solutions to enhance our service
• Coordinate with internal teams to resolve client queries and ensure smooth service delivery
• Take initiative in improving our client experience systems and processes

What You Bring

Our ideal candidate is someone who deeply cares about improving outcomes for autistic adults and sees beyond the day-to-day tasks. We're looking for someone who is excited about building supportive, affirming client experiences from the ground up. If you thrive in dynamic environments and are passionate about creating exceptional support systems for our autistic clients, we want to hear from you.

• Experience in communication-heavy roles, preferably in a fast-paced startup environment. 
• Exceptional written and verbal communication skills
• Natural problem-solving ability and comfort with ambiguous situations
• Strong organizational skills and attention to detail
• Self-starter mentality with the ability to work independently
• Adaptability and eagerness to wear multiple hats as needs evolve

We encourage you to apply even you don't have previous experience on a client success team or in healthcare!

What We Offer

• Opportunity to shape a key role within a growing startup
• Competitive salary
• Health, dental, and vision benefits
• Flexible PTO policy
• Remote-first work environment

 

More about Prosper Health

Our team: We are a team of thoughtful, caring, action-oriented problem-solvers—paired with true experts in the field, including clinicians and autistic self-advocates. Our operations team is based in New York and spread across the U.S., with talent from Bain, McKinsey, BCG, FirstHand Health, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more.

Our culture:

• Clients first - decisions start by asking what is best for our clients; we stay extremely close to our community and self-advocates so we know how to best support autistic adults
• Honesty and transparency - startups fail when they lose touch with reality. We speak the truth—to ourselves and each other—because the mission depends on it.
• Play to win - the problems we’re solving are hard. We’re here for the challenge—and we want teammates who are hungry to win.
• Growth mindset - we won’t get everything right the first time. We learn fast, iterate, seek feedback, and keep getting better.
• Bias for action - velocity matters. We move quickly, make decisions, and focus on what drives impact.
• Enjoy the journey - we’re building something meaningful, but we’re here to enjoy ourselves while doing it. We laugh, support each other, and make the day-to-day fun.