Provider Success Specialist

Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite rapid growth in known autism prevalence (up >5x in the last 25 years), autistic adults have been ignored by traditional services and support, leading to extremely poor outcomes across mental and physical health.

Prosper is addressing this gap by providing specialized, virtual mental health services for autistic adults, covered by insurance. Our innovative autism assessment diagnoses many of our clients for the first time in their lives. We pair that with individualized therapy that is tailored to the needs of autistic adults and community to help our clients find belonging and connection.

In just 18 months since founding, we have grown to double digit millions of run-rate revenue, thousands of active clients, and over 100 clinicians on our team. We are backed by leading investors and healthcare operators. 

Our ambition is bold: to reach and transform the lives of millions of autistic and neurodivergent adults.

The Role

We are committed to building and supporting a best-in-class clinical team at Prosper Health. The primary focus of the Provider Success Specialist role will be supporting our clinical team to ensure that we can continue to provide life-changing care. You’ll work closely with Brett, a founding team member of Prosper Health.

As part of this role you will:

• Respond to inquires and questions from our clinicians to enable continuity of care and a great provider experience.
• Coordinate with key stakeholders across the team to resolve inquiries and issues promptly.
• Improve support for our providers by driving optimizations in process, workflows, and tools.
• Assist in the onboarding of new clinicians by answering questions, coordinating logistics, and supporting with people operations.
• Ensure data consistency of provider records across various internal databases and systems.
• As the closest collaborator with the clinical team, identify opportunities to improve provider experience.
• As one of Prosper’s first 15 employees, help shape the future of the company and build our early culture!

About You

• 2-5+ years of experience in provider success, customer success, people operations, operations or related field.
  • Experience in digital mental health not required, but a plus!
• Excellent at building relationships and creating rapport to ensure a positive employee experience
• Skilled at handling multiple projects simultaneously while maintaining attention to detail
• Strong organizational skills with the ability to accurately manage and maintain data across multiple platforms, ensuring consistency and reliability of information across systems.
• Excited by the early stage (you will be one of the first 15 employees), which means working in a fast-paced environment with a high degree of ambiguity and an opportunity to take ownership
• Gritty, scrappy, and resilient, with a strong bias for action
• Motivated to do good and be great

How to Apply

Fill out the application below with the following information:

• Your resume
• A link to your LinkedIn, personal website, or online profile
• Brief answers to the following questions:
  • Why you are excited about Prosper Health?
  • What you are most proud of in life (can be personal, social, professional)?

More about Prosper Health

Our team: We are building a world class team of creative, thoughtful problem-solvers, and pairing them with subject-matter experts from our field (e.g., clinicians, autistic self-advocates). Our operations team is concentrated in New York and consists of members from places such as Bain, Charlie Health, First Hand, SeatGeek, Harvard, Northwestern, Dartmouth, Vanderbilt, Yale, Penn, and more.

Our culture:

• Clients first - when making decisions, we optimize for our clients; we stay extremely close to our community so we know their needs better than anyone
• Honesty and transparency - startups run into trouble when they delude themselves from reality; we are honest with ourselves and with each other in pursuit of our mission
• Desire to win - our work is hard, and we want people that are excited by conquering great challenges
• Enjoy the journey - have fun with each other and enjoy the day to day moments
• Growth mindset - we will not get everything right the first time, but we seek feedback, we iterate, and we improve