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Senior Engagement Manager

New York, New York, United States

Senior Engagement Manager

Our Engagement team plays a pivotal and strategic role in our consultancy’s operations to deliver great work, build long-term client relationships, and drive business results. This team creates the conditions for success by inventing new processes and systems, bringing operational rigor, and architecting relationships built on trust. They understand the unique needs and motivations of our clients and our internal teams and continuously identify ways to advocate for both, ensuring projects are successful, on time and of unrivaled quality.

Engagement Managers look at logistics as a design challenge. No one project is ever the same so finding the right approach, process and casting is an opportunity that requires a balance of EQ and IQ. They are involved through the entire lifecycle of a project and responsible for learning our client’s business and helping the team and clients stay focused on how to best deliver new relevance in rapidly changing contexts.


What you will do:

  • Design schedules, scopes of work, and proposals for client engagements that uniquely serve business problems and set up intersectional teams for successful delivery;
  • Manage projects end to end while serving as the day to day client interface on projects to clarify strategic requirements and manage expectations;  
  • Optimize and maintain systems and processes that support optimal ways of working for our clients, partners, and internal teams from project start to finish;
  • Communicate often, clearly, and constructively with clients, project teams and company leadership, even amidst difficult situations; 
  • Continuously anticipate issues and plan for challenges multiple steps ahead;
  • Manage up and down across the team and know when to ask for help or support;
  • Negotiate scopes, proposals, timelines, and budgets with internal and external stakeholders;
  • Partner with discipline leads and Principal of Engagement to make casting recommendations for projects.

Qualifications

  • 4+ years of experience managing large scale digital, product, service and/or innovation projects within in a digital production, project management or operations role, preferably in a consultancy, branding or corporate strategy company;
  • Proficient oral and written communication skills; 
  • Strong attention to detail and highly organized;
  • Comfortable working with collaboration tools and communication platforms (Slack, Google Suite, Figma, etc.);
  • Must be willing to travel up to 25%

In New York City, the base salary for this position is $100-125K. Individual compensation varies based on job-related factors including years of relevant skills and experience, level of responsibility, and qualifications. This position reports into Partner, Head of Engagement.

Proto is a New York based company with offices at 3 World Trade. Our staff is encouraged to work-from-office on days of their choosing based on personal preferences, collaboration moments, client meetings, and all-company gatherings. We also support workplace flexibility and have made work-from-anywhere available to all staff (within a 3-hour time zone of eastern standard time zone). Our core business hours are generally 9:30am-6:00pm EST; however, due to our client service model and collaborative working culture, individual working hours fluctuate to reflect client deadlines and deliverables.

We believe that fostering a just, equitable, diverse, and inclusive organization that works for us, will ultimately advance positive futures for all. Our people are our greatest asset, and it is through them that we continually incorporate a variety of lived and professional experiences that expand, evolve and amend our approaches. Only by combining unique experiences, perspectives, and backgrounds can we unlock the most creative ideas and innovative approaches for our clients to shape a world that works for everyone. 

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