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Engagement Manager

New York, New York, United States

Engagement Manager

Our Engagement team is the heart and backbone of Proto. Their dedication to developing new and upholding existing project approaches and processes, defining innovative ways of working, and cultivating client trust creates conditions for our shared success. They are personally invested and take pride in their keen ability to understand the unique needs of our clients and internal teams, and continuously find ways to support both, ensuring projects are timely, on budget, and completed to the highest quality standard. 

Engagement Managers approach project and client management as a strategic challenge. They are involved throughout the entire project lifecycle, learning our clients’ businesses and helping teams stay focused on delivering value in rapidly changing contexts. No one project is ever the same so finding the right approach, process, and casting is an opportunity to engage emotional intelligence and strategic thinking.

What you will do:

  • Create trackers and timelines, inform budgets that uniquely serve business problems, and set up teams for successful delivery; 
  • Maintain systems and processes that support how we work from start to finish and actively identify opportunities to update or create anew; 
  • Support an Engagement lead on day to day project management and operations to keep teams organized and projects on track;
  • Communicate often, clearly, and constructively with internal teams, clients, and company leadership, even amidst difficult situations; 
  • Continuously anticipate issues and plan for potential challenges multiple steps ahead;
  • Manage up and across the team and know when to ask for help or support;
  • Ensure all work is carefully monitored and quality-assured, maintains a keen eye for detail and polish, refusing anything but world-class outputs;
  • Study our clients’ businesses including financials, industry, competitive landscape, marketing channels, and strategic direction.

Qualifications:

  • 1-3 years of experience managing digital, product, service and/or innovation projects within a consultancy, branding or corporate strategy company;
  • Comfort working with ambiguity, new ways of working, and tight timelines;
  • Excellent attention to detail and highly organized;
  • Comfortable working with collaboration tools and communication platforms (Slack, Google Suite, Figma, AI, etc.) and willing to experiment with new ones; 
  • Willing to travel up to 25% for client meetings.
    In New York City, the base salary for this position is $70-85K. Individual compensation varies based on job-related factors including business needs, years of relevant experience, level of responsibility and qualifications.

In New York City, the base salary for this position is $70-85K. Individual compensation varies based on job-related factors including business needs, years of relevant experience, level of responsibility and qualifications. This position reports into our Associate Director, Engagement.

Proto is a New York based company with offices at 3 World Trade. Our staff is encouraged to work-from-office on days of their choosing based on personal preferences, collaboration moments, client meetings, and all-company gatherings. We also support workplace flexibility and have made work-from-anywhere available to all staff (within a 3-hour time zone of eastern standard time zone). Our core business hours are generally 9:30am-6:00pm EST; however, due to our client service model and collaborative working culture, individual working hours fluctuate to reflect client deadlines and deliverables.

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