Back to jobs
New

Operations Support Assistant-Dispatch

India

Job Title: Operations Assistant

Location: Mohali, Punjab

About the Role

The Operations Assistant supports field operations by planning and reviewing technician routes using GIS and OnPath systems. The role focuses on monitoring job priorities, SLA-driven tasks, and technician schedules to ensure efficient daily routing and timely job completion.

The ideal candidate is highly organized, analytical, and comfortable working in a fast-paced, process-driven environment.

Key Responsibilities

  • Plan and optimize daily routes for technicians using GIS tools.
    • Review technician schedules to ensure required jobs are assigned for the day.
    • Monitor job priorities, mandatory tasks, and SLA-driven tickets.
    • Perform routing quality checks using OnPath and internal dashboards.
    • Analyze reports and GIS data to ensure efficient route planning.
    • Dispatch technicians through OnPath and coordinate via calls for high-priority tickets.
    • Monitor technician SLEs and route compliance throughout the day.
    • Respond to manager queries and provide operational routing support.
    • Ensure timely execution of jobs by maintaining routing accuracy and workflow tracking.


Education & Experience:

Qualification: Graduate (Only Non-Technical Background)

Experience: Fresher



 

 

 

 

 

Required Skills:

  • Basic analytical thinking with ability to understand job priorities and routing needs.
    • Basic knowledge of Microsoft Excel for data tracking and updates.
    • Ability to understand maps and willingness to learn route planning (OnPath).
    • Ability to read simple dashboards and reports for daily operations.
    • Good communication skills for coordination with technicians and managers.
    • Ability to follow instructions and work in an SLA-driven environment.
    • Attention to detail while reviewing routes, job assignments, and priorities.
    • Ability to handle multiple tasks with proper time management.
    • Comfortable working with digital tools and systems.
    • Positive attitude, accountability, and willingness to learn.

Shift & Work Schedule:

  • Day shift
  • Rotational only based on business Requirements.
  • Extended hours based on project needs
  • Overtime OT as applicable

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

You agree to receive SMS messages from Pearce Services and/or their designated agents when you opt-in by entering a mobile phone number in a web form or other online medium and checking the Consent box. Pearce SMS messages may be used (a) to process and respond to inquiries, (b) for service scheduling, confirmations, reminders, or instructions, (c) to provide important information, announcements, or messages, and (d) to provide employment-related information, reminders, notifications, or instructions. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt-out. Message HELP for assistance. SMS consent is not shared with third parties for marketing purposes. See our Privacy Policy for complete terms and conditions. Please see our texting privacy statement Texting Privacy Statement

Select...
Select...
Select...