Campaign Support Specialist

PublicSquare Company Values

1. We are united in our commitment to freedom and truth - that's what makes us Americans.
2. We will always protect the family unit and celebrate the sanctity of every life.
3. We believe small business and the communities who support them are the backbone of our economy.
4. We believe in the greatness of this Nation and will always fight to defend it.
5. Our Constitution is non-negotiable - government isn't the source of our rights, so it can't take them away.

PublicSquare is America's leading commerce and payments ecosystem that serves customers and businesses that value life, family, and freedom. PublicSquare operates under three segments: Marketplace, Financial Technology, and Brands. The primary mission of the Marketplace segment is to help consumers “shop their values” and put purpose behind their purchases. PublicSquare leverages data and insights from the Marketplace to assess its customers’ needs and provide wholly-owned quality financial products and brands. PublicSquare’s Financial Technology segment includes Credova, a consumer financing and payments company. PublicSquare’s Brands segment consists of D2C companies, like EveryLife, a premium life-affirming baby products company.

This is a full-time W2 position hybrid (at least 3 days in office) in West Palm Beach, FL

We are seeking dedicated, professional Support Specialist for a new product for campaigns and non-profits. As part of a dynamic team, the support specialist will assist with ongoing donor requests and support, and work hand in hand with Account Managers to ensure holistic satisfaction from our customers This role requires a proactive approach, excellent communication and problem-solving skills, and a positive demeanor.

Responsibilities

• Respond to donor and campaign support inquiries via our systems (email, chat, and potentially phone)
• Troubleshoot technical issues and guide users through problem resolution
• Assist donors with contributions, refunds, receipts, and account issues
• Accurately document all interactions and escalate tickets when necessary
• Maintain a deep understanding of our fundraising platform and campaign workflows
• Collaborate with internal teams (product, engineering, account managers) to improve user experience and feedback loops
• Identify common issues or trends and suggest updates to FAQs, help center articles, or internal documentation

Qualifications

Required:

• 1–3 years of experience in a customer support, help desk, or technical support role
• Experience in conservative political, nonprofit, or fundraising environments
• Excellent written and verbal communication skills
• Strong empathy, patience, and customer-first mindset
• Proven ability to troubleshoot issues and work independently
• Experience using a helpdesk platform (Zendesk preferred)
• Ability to multitask and manage time in a fast-paced, high-volume environment
• High attention to detail and strong documentation skills

Preferred:

• Knowledge of online payment platforms and transaction processing
• Familiarity with CRMs, SaaS platforms, or campaign tech tools

 What we offer:

• Insurance: The company covers 100% of the premiums for Medical, Dental, Vision, and Life Insurance, with some plans including an HSA with a company contribution.  
• Retirement Planning: 401(k) with a 100% employer match up to 4%. 
• Work-Life Harmony: Generous Paid Time Off and Paid Holidays. 
• Make More Babies: Paid Parental Leave and a $5,000 Baby Bonus when you grow your family. 
• Savings: Discounts on our brands. 
• Recognition: Rewards and recognition bonuses. 
• Free Speech: Ability to respectfully express your views, even on sensitive topics. 
• More to Come!