About the Role

We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.

As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!

What You'll Do

• Lead financial storytelling: Take ownership of Pump's financial narratives, leveraging industry research, subject-matter experts, and a network of freelancers to ensure authenticity and accuracy.
• Find the right format for every story: Choose the best medium for each story, from longform reports to bite-sized video.
• Pitch like a newsroom: Collaborate with a team of former journalists to find compelling stories, then bring them to life.
• Uphold editorial excellence: Your work will be insightful, interesting, and funny, while simultaneously centered around quality, depth, and relevance.
• Track and analyze metrics: Monitor content performance, interpret data, and continuously refine our approach.
• Expand our footprint: Build and manage a network of top-notch freelancers to help scale your storytelling.

What You Need

• 3+ years of experience in content marketing, journalism, or fintech
• 1+ years of experience in B2B or SaaS content marketing
• Strong experience working with content management systems and managing end-to-end content creation
• Operate with a newsroom mentality, producing content consistently and meeting deadlines
• Exceptional writing skills; proficient in crafting high-quality written content across formats and mediums

Nice-to-Haves

• Familiarity with Looker or similar analytics platforms
• Knowledge of AP Style 
• Video or print experience

Benefits (for U.S.-based full-time employees)

• 100% medical coverage for you
• 401k 
• Unlimited PTO
• Free Weekly Lunch & Dinner in the Office
• Yearly company-paid team retreats.
• Developmental Bonuses