Technical Account Manager

As a Technical Account Manager at Pump, you’ll serve as a trusted advisor to our most strategic customers. You’ll be the bridge between our customers and our internal teams—working closely with engineering, product, and leadership to ensure smooth onboarding, technical success, and long-term customer satisfaction.

You’ll play a critical role in shaping the technical experience of our customers—from pre-sales solution design to post-sales support and optimization. This is a hands-on, customer-facing role where your technical expertise and communication skills will drive adoption and retention.

Responsibilities -

• Lead pre-sales architecture conversations, helping prospects understand the technical value of Pump’s platform.
• Design and guide the implementation of cost-efficient AWS infrastructures, focusing on EKS, Reserved Instances, Savings Plans, and FinOps best practices.
• Serve as a technical advisor and project manager throughout the customer lifecycle—ensuring success from onboarding through expansion.
• Implement and manage AWS governance models at scale: IAM policies, Control Tower, CloudTrail, CloudFormation, etc.
• Help customers understand and leverage AWS marketplace tools (e.g., Datadog, ROSA) to maximize value and reduce costs.
• Collaborate with internal product, engineering, and operations teams to provide customer feedback and influence roadmap decisions.
• Deliver workshops, documentation, and training to help customers self-serve and scale with Pump.
• Monitor customer usage and provide ongoing recommendations for optimization and success.

Qualifications -

• 6+ years of experience in cloud infrastructure, DevOps, or solutions architecture.
• Deep hands-on experience with AWS, especially with EKS and enterprise-level governance configurations.
• Strong knowledge of FinOps, including cost optimization strategies and tooling.
• Skilled in infrastructure-as-code and automation tools (e.g., Terraform, CloudFormation).
• Excellent communication and collaboration skills across technical and non-technical teams.
• Startup experience or a strong bias toward action and experimentation.
• Bonus: Experience with AWS marketplace tools like Datadog, ROSA, or similar SaaS integrations.

Benefits (for U.S.-based full-time employees)

• 100% medical coverage for you
• 401k
• Unlimited PTO
• Free Weekly Lunch & Dinner in the Office
• Yearly company-paid team retreats.
• Developmental Bonuses