Billing & Collections Operations

About Pump.co

Cloud spend is a whopping $500 billion/yr, the biggest growing expense category for any tech company - tackling these costs requires continuous effort and time from DevOps teams. Pump is a building the fastest way to save ~60% on cloud spend. Our AI-powered platform not only fully automates savings but we also leverage the power of group buying for even greater discounts. Our mission is to use AI to transform the status quo of cloud cost optimization. We are backed by Y Combinator and our founding team consists of seasoned entrepreneurs with prior exits. We have a transparent, collaborative and a fast-paced culture that prioritizes winning with a flat organizational structure.

About the Role

We're looking for a Billing and Collections Operations Specialist to own the day-to-day billing and collections process while helping build scalable operational systems as Pump grows.  

Responsibilities

• Ensure timely collections from an assigned portfolio of client accounts.
• Follow up on outstanding invoices and contact clients via outbound and inbound phone or email to resolve payment issues.
• Partner with internal team members and founding team to review account status and support collection efforts.
• Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
• Maintain accurate and organized records of collection activity, account status, and client communications. 
• Negotiate plans that are mutually beneficial for Pump and clients. 
• Monitor accounts and identify accounts requiring follow-up or escalation when necessary. 
• Prepare routine collections reports to share with internal team.
• Follow established collections procedures while also exploring new tools and system improvements.   

Qualifications

• Minimum 3 years of experience working in AR, billing, collections, or recoveries
• Strong knowledge of accurate collections processes, account follow-up, and payment resolution practices
• Strong professional verbal and written communication skills, including phone and email, with clients and internal team
• Proven self-starter with a strong attention to detail while managing a high-volume workload 
• Discretion with handling sensitive financial information
• Effective negotiation and problem-solving skills
• BA/BS or equivalent experience

Nice-to-Haves

• Experience working in a startup or a high-growth, fast-paced environment 
• Experience building operational systems to support finance teams

Benefits

• Comprehensive healthcare and dental coverage for you
• 401(k) plan
• Generous PTO: 13 accrued days per year, plus company shutdown from December 24 to January 1
• Free lunch and dinner at the office
• Annual company-paid retreats 
• Professional development opportunities