Manager, Technical Product Documentation

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Pure Storage Technical Writing team is seeking a strong leader who is looking for an opportunity to break into a top technology company. The right candidate for the job is creative, proficient at writing, adept at analytics, and eager to solve real customer problems. To excel in this role, you must be self-motivated, highly organized, and comfortable leading a team of talented writers. We’re looking for someone who can help us take Pure Storage technical content to the next level. Our culture is friendly, collaborative, and dialed in. Be ready to work with our world-class team!

WHAT YOU WILL BE DOING

• Lead a transformative team of technical writers to provide the industry's best technical documentation for Pure Storage.
• Own and evolve the technical documentation process from end to end.  This includes release notes, user guides, API guide and more.
• Measure performance with analytics tools, creating reports and presentations that show the success of your organization.
• Analyze the performance of the technical documentation and present findings along with recommendations on how to improve its usage to customers.
• Build relationships with product team managers and engineering managers to keep up to date on new products and features.
• Become a product expert. Get to know all the ins and outs of the product. Be able to use Pure Storage technology like a pro.
• Write documentation plans for Pure’s CLI, GUI, and REST API documentation projects.
• Get to know your user and craft content that solves their problems and enhances their experience.
• Develop a career path at Pure that builds your knowledge and expands your horizons.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 2+ years experience managing a technical writing team.
• 5+ years of software technical writing experience.
• Strong leadership skills.
• A vision for advancing a technical writing organization to the next level.
• Understands how to create key performance metrics for individuals in a team.
• Able to analyze content usage and individual performance to improve outcomes.
• Ability to mentor others in technical writing.
• Always looking at the latest technology and how it can optimize the team's outcomes.  (For example, Incorporate AI to optimize your team's outcomes.)
• Excellent writing, editing, and verbal communication skills in English.
• Experience maintaining a corporate technical writing style guide.
• Understands working in a DITA environment, including CMS and authoring tools.
• Strong communication and interpersonal skills: Be able to forge relationships and work collaboratively with fellow writers, software engineers, program managers, QA engineers, and support personnel.
• Exceptional organizational skills: Be able to handle multiple tasks concurrently and deliver content in a timely manner, sometimes under tight deadlines.
• Experience using JIRA and Confluence (Wiki).
• Experience working in a highly collaborative (Agile) environment.
• Experience working independently in a cross-functional team setting.
• Brings a sense of ownership, energy and fun!

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.​ 

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.