Sr. Manager, Professional Services Architects

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Senior Manager of Professional Services Architects, you will lead a high-impact team of Architects dedicated to transforming how enterprise customers manage and scale their data. You will serve as a strategic bridge between technical innovation and business value, ensuring our most complex global accounts achieve measurable success. By fostering a culture of mentorship and high performance, you will empower your team to deliver resilient, world-class solutions while collaborating closely with Sales and Engineering leaders to drive Pure’s market growth.

WHAT YOU'LL DO

• Lead and Scale Talent: Recruit, mentor, and coach a high-performing team of Architects, utilizing regular performance development and strategic feedback to ensure the team evolves alongside our rapidly growing product portfolio.
• Drive Customer Outcomes: Oversee the delivery of targeted, scalable data management solutions, managing the end-to-end service history and environment requirements to ensure peak customer satisfaction and long-term loyalty.
• Strategic Sales Partnership: Collaborate with Sales and Systems Engineering during pre-sales engagements to present compelling service value propositions, ensuring our professional services offerings are aligned with customer business goals from day one.
• Cross-Functional Influence: Partner with Product Management and Engineering to provide direct field feedback, influencing the design and launch of new services that address evolving enterprise needs and competitive market shifts.
• Operational Excellence: Lead and implement global Professional Services and Customer Experience initiatives, taking ownership of critical escalations to resolve complex workflow challenges and maintain Pure’s reputation for excellence.

WHAT YOU BRING

• Leadership Mastery: Proven ability to build, inspire, and scale professional services organizations, with a focus on developing technical talent and fostering a collaborative, high-accountability team culture.
• Strategic Business Acumen: Expertise in navigating the professional services lifecycle—from pre-sales strategy to delivery—within the enterprise software or data storage industry.
• Consultative Communication: Executive-level presence with the ability to influence internal stakeholders and external partners, comfortably leading difficult conversations and translating complex technical challenges into clear business value.
• Customer-Centric Problem Solving: A track record of managing large-scale enterprise or global accounts, with the ability to independently solve complex workflow problems and mitigate risks in fast-paced, high-growth environments.
• Collaborative Technical Insight: Deep understanding of the SDLC process and the competitive landscape of data management, enabling you to build a distinct competitive advantage through superior service delivery.
• Travel 10% - 15%

#LI-REMOTE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
 
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.