Back to jobs

Customer Education Specialist

Colorado Springs, CO; Redmond, WA

About the Role

Reporting to the Customer Education Manager, the Customer Education Specialist is responsible for writing support and training content based on best practices, and auditing any learning content for accuracy, style, and design. This role is focused on basic delivery of training and contributions to the online university and other educational resources. They help to enable the average customer and retain the largest customer segments. They work closely with the product and customer success teams to identify customer needs and create relevant training content.

Ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; and named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

  • 100% employer-paid premiums for Medical, Dental, and Vision for employee
  • 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
  • 401K match
  • Hybrid work model - 3 days in the office / 2 days remote each week
  • 12 paid company holidays
  • 15 days PTO to start, increases with tenure and seniority
  • Paid parental and adoption leave
  • Compensation Range: 
    • CO: $61,200 - $70,720
    • WA: $81,000 - $93,600

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'll Do

  • Content Management
    • Product Knowledge - Able to understand and describe all key features of the product to cover the primary use cases for our customers.
    • Understands basic requirements, identifies basic risks and sets a timeline for execution for the courses, in-app content, or video content. 
    • Collaborate with cross-functional teams to identify customer education needs and work with the education manager to map the development of relevant content.
    • Completes deliverables consistently and on time.
    • Delivers well-written content in a variety of formats that meet style and accuracy expectations, with a minimum of copyediting required.
    • Produces screenshots, screen recordings, and other forms of content as needed.
    • Effectively manages and communicates change across stakeholders on a project.
    • Stay up-to-date with industry trends and advancements to ensure our customer education programs remain relevant and effective.
  • Metrics & reporting
    • Monitor and evaluate the effectiveness of customer education programs through feedback and analytics.
    • Contribute to a documentation library of content lifecycle, tools used, and processes followed.
  • Customer Experience
    • Manage catalog pages, courses, assets, theming, tags, and groups.
    • Has a general  understanding of how the product fits into the jobs and roles of our key personas.
    • Regularly solicit feedback from Customer Success,  Support, Sales, and Product Management for the training and education content.
    • Apply learnings from customer feedback in user groups, beta groups, and cases to gain additional insight into perceptions or suggestions for the Help Center.
  • Other duties, as assigned.

What You'll Bring

  • 2 years experience in education, copywriting, customer support, communications, or a related field.
  • 1 year of professional experience in customer education and training.
  • 2+ years working with enterprise software solutions.
  • Relevant experience with Pendo or product experience and digital adoption solutions.
  • Familiarity with learning management systems and e-learning platforms.
  • Proficiency in creating and delivering engaging training materials.
  • Excellent communication and presentation skills.
  • Strong problem solving and analytical skills.
  • Persistence and determination to deliver results.
  • Interest in implementing feedback and dedication to the improvement of skills and work.
  • A desire to help people and improve the customer experience.
  • Relevant experience with HTML, CSS, or javascript.
  • Experience in curriculum design.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

Applications will be taken on an ongoing basis.

#LI-TS1 #LI-Hybrid

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pushpay’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.