Front Office and Operations Coordinator

Front Office & Operations Coordinator

Reports To: School Director, Quest Forward High School, Santa Rosa

Start Date:  July 2025 

Summary: The Front Office & Operations Coordinator role is pivotal in ensuring the smooth functioning of the school. It serves as the primary point of contact with students and staff daily. We seek a proactive individual with excellent organizational skills and a service-oriented approach for this critical position. The ideal candidate should be outgoing, can-do, and willing to see tasks through to completion.

Essential Duties and Responsibilities 

• Attendance & Coverage: Ensure accurate daily student attendance by generating reports, contacting parents regarding absences, and promptly updating student records. Also, ensure teacher attendance and plan class coverage through a third-party partner.
• Entry & Phone Management: Ensure a warm welcome upon entry and ensure safety and security by maintaining awareness of everyone in the building at all times, allowing entry only to students, staff, parents, and scheduled visitors, ensuring all arrivals after school begins to sign in and out correctly, answering phone calls, monitoring students in the lobby, maintaining cleanliness, and accepting and delivering packages. 
• Student Records: Maintain a high degree of student info confidentiality and manage student records such as cume files, attendance records, etc.
• Office: Distribute loaner laptops, chargers, and headphones to students while recording their loan and return; communicate repair needs with the School Director and schedule repairs; brainstorm and communicate improvements in school aesthetics and efficiencies; find budget-friendly alternatives for supplies, review and get supply orders approved by the School Director, purchase supplies and save PDF invoices, update and monitor categorized expenses, provide IT support for PowerSchool SIS and support teachers and the Administrative team as needed.
• Events: Assist in the organization, set-up, and implementation of school events, including up to 6 evening events.
• Assist with other tasks as needed.

Qualifications 

The ideal candidate will hold a High School Diploma and be knowledgable in:

• Canva
• Google Suite (Docs, Surveys, Slides)
• Powerschool (SIS platform)
• Basic IT support skills