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Operations Specialist, Product Strategy

Atlanta or remote

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. 

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. 

QGenda is headquartered in Atlanta. 

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. 

About Your Role 

The Operations Specialist, Product Strategy is a crucial operational role; assisting the Product Strategy Team with various strategic and tactical initiatives to improve the effectiveness and efficiency of our function. The OS will collaborate closely with the entire team as well as other teams and leaders across the organization.

How You’ll Make an Impact 

This role will function as a key resource for process development, metrics review, and operational best practices.  In this role, the OS will work closely with the Product Strategy Team to ensure we are creating scale, documenting processes, and driving efficiency within the business.Understand the way QGenda Provider Scheduling is best used today 

  • Create Board Slides in partnership with the team, necessary for our quarterly board reporting
  • Develop/enhance existing dashboards and metrics tracking to ensure the Product Strategy team is able to consistently assess performance of the business lines we manage and uncover areas for improvement
  • Create the slides for our Product Alignment meetings and manage getting input/content from the other teams who participate
  • Provide support to the team on next steps management around key initiatives that are underway
  • Support the team in creating better documentation and scalable processes to increase efficiency
  • Help with communication of status around key projects to members of other teams across QGenda
  • Provide additional bandwidth to Product Strategy Team members as needed on key projects

Who You Are

  • Results-oriented creative problem solving skills
  • General project management skills for process alignment and deployment
  • Proven ability to interact across organizations to ensure outstanding service is delivered to customers
  • Ability to effectively communicate with various stakeholders at different levels both internally and externally
  • Demonstrate advanced independent judgment, critical thinking, and problem solving with little to no guidance from management
  • Adept at moving quickly between low level execution and high-level strategic technical thinking
  • Demonstrate ability to drive team initiatives with limited direction.
  • Possess personal drive beyond expectation to provide additional value to the department and company

Experience You Bring 

  • 3+ years of experience configuring the QGenda platform
  • 2+ years of experience building team processes and operational best practices
  • Experience/exposure to the healthcare market and IT ecosystem

 

Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: 

  • Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
  • Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
  • Paid parental leave for birth, adoption or permanent placement 401(k) with company match 
  • Options to work in a hybrid-working model or remotely from home, depending on the position
  • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more 

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. 

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. 

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. 

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