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Process & Solution Architect

Atlanta, Georgia

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. 

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. 

QGenda is headquartered in Atlanta. 

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. 

About Your Role 

On our Center of Excellence team, we are seeking individuals who want to establish best practice processes; those who are self-starters, organized, and eager to support the Center of Excellence vision to optimize organizational performance by identifying more effective, efficient, and scalable approaches to support our customers and our employees! We're in search of individuals with a desire to get “into the weeds” and help our internal partners solve complex problems in well-designed ways.

As a member of the Center of Excellence team, you are the process expert and trusted advisor to internal stakeholders. Your goal is to use process and technology to help our internal customers accomplish their business objectives. You will use your analytical skills to understand their needs and find solutions that drive long-term sustainability. You will also create process documentation and assist with training, rollout, and adoption strategies for the processes you support.

How You’ll Make an Impact 

  • Analyze and optimize business processes to improve efficiency and effectiveness.
  • Collaborate with stakeholders to design process improvements and solutions.
  • Document processes, ensuring clarity and accessibility.
  • Lead initiatives to establish robust process documentation practices.
  • Mentor team members in best practices for process design and documentation.

Who You Are 

  • Strong analytical skills with a focus on process optimization.
  • Excellent documentation and communication skills.
  • Ability to lead complex projects with a collaborative approach.

Experience You Bring 

  • Bachelor’s degree required
  • Excellent verbal, written and interpersonal communication skills
  • 3+ years applicable experience

Not Required, but Nice to Have

  • Experience with SaaS solutions
  • Exposure to Customer Experience processes preferred

 

#LI-Hybrid

 

Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: 

  • Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
  • Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
  • Paid parental leave for birth, adoption or permanent placement 401(k) with company match 
  • Options to work in a hybrid-working model or remotely from home, depending on the position
  • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more 

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. 

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. 

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. 

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