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Implementation Manager

Austin, TX

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

You are responsible for guiding customers through implementing Qualia Clear, Qualia’s cutting-edge AI product, serving as their dedicated onboarding specialist and product expert. During this critical period, you'll conduct persona-based breakout sessions, build custom prompt libraries tailored to each customer's workflows, and transform how each customer leverages AI in their daily operations. You'll lead kickoff calls, lead training calls, facilitate hands-on workshops, and ensure customers leave onboarding with the confidence and expertise to maximize their investment in Qualia Clear. We're looking for someone who combines deep curiosity about AI with the customer service skills to make complex technology feel accessible and exciting.

RESPONSIBILITIES

  • Lead a structured onboarding program and serve as a customer’s dedicated point of contact during this period
  • Guide customers through the practical application of AI
  • Collaborate with customers to understand their unique workflows, and then leverage Qualia Clear to drive measurable efficiency gains
  • Become a Qualia Clear expert
  • Partner with internal teams to identify product improvement opportunities and share customer feedback that shapes the Clear roadmap
  • Project manage with strategic scheduling of sessions, check-ins and follow-ups, ensuring customers don't lose engagement during their onboarding journey
  • Collaborate with Growth Managers and Customer Success Managers to facilitate a smooth customer hand off from sales
  • Graduate customers on-time, with high satisfaction scores and documented success stories showcasing time savings, improved accuracy, or enhanced decision-making capabilities

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

  • Qualia Admin, other relevant Title & Escrow industry experience; OR at least 2-3 years of experience in a customer-facing implementation, training, or enablement role
  • Experience with AI and emerging technologies, with the ability to translate technical capabilities into practical business value
  • Exceptional listener who can diagnose customer needs, understand existing workflows, and design solutions that feel custom-built rather than one-size-fits-all
  • Ambitious self-starter who can solve problems independently
  • Experience with Salesforce, project management tools, or other systems for tracking customer progress and organizing complex onboarding programs
  • Comfortable switching between training and troubleshooting
  • Strong presentation skills with the ability to keep diverse stakeholder groups engaged during 60 minute working sessions
  • Team player who can collaborate across internal departments
  • Excellent written and verbal communication skills, with experience creating documentation, follow-up emails, and training materials
  • Thrives in a fast-paced environment where priorities shift based on customer needs and product releases

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

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