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Director of Compliance & Payment Operations

San Francisco, CA

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Qualia is building payment solutions to simplify how money moves in real estate closings. You'll own Compliance and Payment Operations for this program—building the infrastructure, managing vendor & partner relationships, and running a tight operation that minimizes risk while enabling product growth.

RESPONSIBILITIES

Own Banking & Payments Compliance

  • Build and maintain Qualia’s banking & payments compliance management infrastructure—governance, policies, procedures, training, and monitoring
  • Own partner and vendor relationships—oversight cadence, reporting, examination support, issue resolution, and escalation management
  • Ensure ongoing compliance with applicable payment regulations (NACHA, Reg E, Reg CC, BSA/AML) and evolve controls as requirements change
  • Oversee the risk framework for ACH returns, fraud prevention, transaction monitoring, and third-party risk management

Run Excellent Operations & Manage Risk

  • Build and lead a payment operations function focused on exception handling, returns management, and issue resolution
  • Establish clear escalation paths and SLAs for payment issues—ensure problems are identified early, triaged quickly, and resolved cleanly
  • Monitor transaction quality and fraud signals; work cross-functionally to address root causes and reduce operational risk
  • Drive continuous improvement in operational metrics—return rates, resolution times, and customer impact

Enable Growth

  • Hire, coach, and lead a lean compliance and payments operations team
  • Partner with Product and Engineering to embed compliance into new features without slowing velocity
  • Guide business teams on launching payment solutions with clear guardrails

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

Required

  • 10+ years in fintech or payments, with 5+ years in compliance or operations leadership
  • Experience managing banking partner relationships and regulatory oversight
  • Deep knowledge of ACH and wire payment rails, including NACHA Operating Rules and return risk management
  • Track record building compliance programs and payment operations in high-growth environments

Preferred

  • Vertical SaaS payments, real estate, or proptech experience
  • CAMS, CRCM, or similar certifications
  • JD nice to have

Key Competencies

  • Operational excellence—you obsess over process quality, edge cases, and getting the details right
  • Sound judgment in escalation and risk acceptance—you know when to push back and when to find a path forward
  • Translate complex regulations into actionable business strategies without slowing product velocity
  • Clear communicator across audiences—banking partners, regulators, executives, and technical teams

This role has a base annual salary of $180,000-$210,000  plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

While this role is based in San Francisco, California, we're open to exploring remote possibilities for qualified candidates.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

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