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Product Lead

Palo Alto, Ca

Hybrid, US; Travel required

At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the guardrails for a unified data foundation, healthcare-specific agent creation, real-time algorithm monitoring, and end-to-end AI governance, working alongside leading health systems to drive real impact.

This is more than just a job. It's an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you're ambitious, innovative, and ready to move fast, we'd love to have you on board.

Join us in shaping the future of healthcare.

Job Summary

The Product Lead owns and drives strategic relationships with senior healthcare executives while leading the discovery and development of high-impact AI solutions. They are responsible for translating strategic alignment with the client into effective and useful tools to transform the client’s business. This senior client-facing role requires traveling to health system sites to lead high-stakes discovery sessions, deeply understand complex clinical and operational workflows, and translate those insights into validated AI product opportunities.

Product Leads work closely with customers to explore workflows, prototype solutions, and de-risk ideas before engineering investment, ensuring that the right problems are solved and that solutions are grounded in real-world healthcare operations. From early customer engagement through deployment and scale, they help architect AI assistants and workflow automation solutions that deliver measurable operational and clinical impact.

In parallel, the Product Lead evolves into managing a team of Associate Product Leads, guiding them through discovery, solution design, and client engagement while establishing high standards for product rigor and delivery. The ideal candidate combines senior management consulting or product leadership experience with a strong technical understanding of LLM-powered applications, proven team leadership capabilities, and the executive presence required to navigate complex C-suite conversations. This role reports to Product Leadership and is accountable for both client success and the development of scalable product solutions.

Key Responsibilities

Product Discovery

  • Lead deep workflow discovery with clinical, operational, and IT stakeholders to understand current-state processes, pain points, and sources of inefficiency
  • Identify high-value opportunities across core value pools such as revenue cycle, care gap identification and closure, hospital throughput, and administrative operations
  • Translate ambiguous customer problems into structured product opportunities through opportunity assessments, success metrics, and acceptance criteria
  • Rapidly prototype AI assistants, abstractors, and workflow solutions using internal builder tools and standardized design patterns to test feasibility and refine requirements
  • Validate prototypes with frontline users to ensure solutions align with real-world workflows and drive measurable operational impact
  • De-risk product development by testing data availability, workflow fit, and model performance prior to engineering investment
  • Produce structured discovery artifacts, including workflow analysis, solution drafts, data mappings, interface concepts, and prototype testing logs, to enable engineering-ready product specifications
  • Drive gated go/no-go decisions on whether opportunities should advance to engineering build, based on customer validation, technical feasibility, and expected ROI
  • Partner closely with Technical Product Managers and Engineering to transition validated prototypes into scalable platform products

Client Leadership & Strategic Engagement

  • Own executive product relationships with VP and SVP-level stakeholders at major health systems
  • Travel to client sites for extended strategic engagements, leading discovery sessions with senior leadership across departments
  • Identify and qualify high-impact, enterprise-scale use cases for AI assistants that drive measurable ROI
  • Present product roadmaps, business cases, and success metrics to C-suite executives and steering committees
  • Navigate complex healthcare organizational dynamics and build consensus across multiple stakeholder groups
  • Serve as the trusted advisor for clients on AI strategy and implementation

Team Leadership & Mentorship

  • Evolve into managing and developing a team of Associate Product Leads, providing coaching and career development
  • Delegate client engagements and projects strategically based on team strengths and development goals
  • Establish team processes, best practices, and quality standards for product delivery
  • Conduct regular team syncs, project reviews, and performance evaluations
  • Foster a culture of innovation, client excellence, and continuous learning

Strategic Contribution & Scale

  • Partner with Product Leadership to identify use case patterns that can scale across the client portfolio
  • Contribute to go-to-market strategy, pricing models, product positioning, and product marketing
  • Lead the creation of case studies, ROI analyses, and thought leadership content
  • Drive standardization and templatization of successful AI assistant solutions for faster deployment
  • Analyze product performance data and client feedback to inform product roadmap decisions
  • Represent Qualified Health at industry conferences and client-facing events

Required Qualifications

  • Bachelor's degree in Computer Science, Data Science, Engineering, Business Analytics, or related technical field
  • 4-8 years of management consulting experience at a top consulting firm (McKinsey, BCG, Bain) OR 4-8 years of product management experience at a top technology company
  • Healthcare industry experience required (health systems, healthcare technology, or consulting with healthcare clients)
  • Proven track record of managing senior client relationships and presenting to executive audiences
  • Deep expertise with generative AI technologies, LLM-based applications, and prompt engineering
  • Experience collaborating with engineering teams on technical product specifications
  • Demonstrated leadership experience, including managing or mentoring junior team members
  • Able to work onsite in Palo Alto 3 days/week

Desired Qualifications

  • MBA from a top-tier business school
  • Experience building and scaling AI products from 0 to 1
  • Familiarity with healthcare workflows, clinical terminology, EHR systems (Epic, Cerner), and health system IT environments
  • Background in healthcare revenue cycle management, clinical operations, or quality improvement
  • Technical proficiency with Python, SQL, or data analysis tools
  • Experience with design thinking, user research methodologies, and agile product development
  • Track record of driving measurable business outcomes (cost savings, efficiency gains, revenue growth)

Skills & Attributes

  • Executive Presence: Polished communication style and confidence to lead conversations with C-suite healthcare leaders, build trust with senior stakeholders, and represent the company at the highest levels
  • Technical Depth: Expert-level understanding of LLMs, AI application architecture, and how to creatively solve complex business problems with AI; ability to bridge technical and business conversations
  • Strategic Thinking: Ability to see the bigger picture, identify scalable opportunities, and connect individual projects to broader company goals
  • Client Ownership: Takes full accountability for client success, proactively identifies risks, and drives solutions with urgency and professionalism
  • Leadership: Natural ability to mentor, coach, and develop team members while maintaining high performance standards
  • Problem Solving: Sophisticated analytical thinking with the ability to synthesize complex, ambiguous situations into clear product requirements and action plans
  • Adaptability: Thrives in fast-paced startup environments with shifting priorities and incomplete information
  • Communication Excellence: Masterful at translating technical concepts for non-technical audiences, facilitating difficult conversations, and creating compelling narratives for diverse stakeholders
  • Initiative & Ownership: Self-directed leader who can independently manage complex client engagements while keeping Product Leadership aligned on strategic decisions

Travel Requirements

This role requires significant travel to healthcare client sites, often for extended engagements. Candidates should be prepared for 40-50% travel, depending on active projects.

Why Join Qualified Health?

This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers.

Our employees are integral to achieving our goals so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options and an inclusive environment that fosters creativity and innovation.

Our Commitment to Diversity

Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

Pay & Benefits

The pay range for this role is between $200,000 and $260,000, and will depend on your skills, qualifications, and experience. This role is also eligible for equity and benefits.



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