Mortgage Fulfillment Specialist

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

The return on your career investment

• Compensation and incentives built to reward the value you bring.
• RRSP matching of up to 6%.
• Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
• $5,000 in tuition subsidies for job-related courses, every year.
• 100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
• A hybrid environment, with at least three days in the office built for working together.
• Paid vacation, personal, and sick days.
• A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Mortgage Fulfillment Specialist

The Associate Residential Mortgage Underwriter  is responsible for successfully supporting overall portfolio growth in an  environment focused on operational and service excellence. This role is responsible for ensuring documentation relating to mortgage files are reviewed, verified, and completed in compliance with established credit policies, while  adhering to service standards.  

The mandate

In this role, you will:

• Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being  met. 
• Review mortgage documentation to ensure each document is complete and accurate based on Questbank’s credit policies, procedures, and anti-money laundering requirements. 
• Update mortgage applications to accurately reflect documentation provided and ensure the application  continues to meet their lending authority.  
• Maintain knowledge of Questbank residential mortgage underwriting policies, procedures and  products. 
• Instruct files to FCT and work together with Residential Funding to ensure timely closings.  
• Communicate with internal contacts to ensure service level standards are met and foster positive  relationships. 
• Ensure mortgage statuses are accurate and communicated appropriately.  
• Effectively partner with Mortgage Advisory (Alt-A) to deliver top of class experience to our partners. 
• Work in collaboration with the Credit Quality Assurance and Funding teams to ensure targets are being met. 
• Learn the company’s business practices, organizational structure and general policies and procedures. 
• Ensure accurate record keeping and that all records are stored and retained to meet Company standards. 
• Identify continuous improvement opportunities. 
• Follow AML procedures on all files with an emphasis on “Know Your Client” rules. 
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and  procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and  investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation  actions are implemented in a timely manner or escalated appropriately. 
• Adhere to compliance and operational risk controls in accordance with company’s policies and procedures. 
• Effectively manage tasks and cases to adhere to predetermined Service Level Agreements.

You’re ready for this mandate if you have the following qualifications

• Demonstrated ability to provide alternate solutions based on product and guideline availability.
• Capable of handling multiple tasks and meeting stringent deadlines.
• Tactful, diplomatic, and politely persistent.
• Results oriented.
• Self-motivated, confident, and capable of working both independently and in a team environment.
• Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
• Establish and build on healthy working relationships with your team and peers.
• Work well in a dynamic and fast paced environment with the ability to navigate through organizational change.
• Committed to providing outstanding customer service.
• Demonstrates interpersonal and relationship building skills.
• Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
• Demonstrates strong negotiation and sales skills.
• Solid written and verbal business communication skills.
• Strong analytical skills.
• Demonstrates effective organizational and time management skills.
• Solid written and verbal business communication skills.
• Exceptional analytical skills and a keen eye for detail.

Compensation Information

• Base salary range: $55,000 - $70,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Enter your career inflection point. Apply now. 

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Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.