Platform Management Specialist II

Overview 

The mission of a Platform Management Specialist II is to ensure the stability, performance, and continuous improvement of end-user and customer-facing platforms by proactively managing systems, supporting operational excellence, and collaborating cross-functionally to deliver reliable, secure, and scalable technology solutions that support business goals.

The scope of this position is the day-to-day administration, monitoring, and support of enterprise platforms and related systems. This includes managing system configurations, handling Tier 2 technical escalations, overseeing license compliance, and driving performance optimization. The role works closely with internal stakeholders such as IT, DevOps, and Product teams to implement updates, ensure high system availability, and maintain comprehensive documentation. The Platform Management Specialist II plays a key role in supporting both operational continuity and strategic system enhancements across the organization.

Duties & Responsibilities

System Administration & Platform Management:

• Administer and maintain end-user and customer-facing platforms to ensure consistent availability, functionality, and performance.
• Manage system configurations and routine maintenance tasks across key IT platforms.
• Oversee the operation and optimization of platform management tools and systems, ensuring they support business and IT objectives efficiently.
• Implement and maintain best practices in system administration to enhance scalability, efficiency, and operational continuity.

Monitoring, Performance & Reliability:

• Continuously monitor the health, availability, and performance of systems and platforms, using dashboards and diagnostic tools.
• Identify performance bottlenecks, propose improvements, and implement optimizations to ensure platform reliability and responsiveness.
• Perform regular audits and diagnostics to proactively detect and mitigate potential issues or vulnerabilities.

Licensing & Compliance Management:

• Manage software and platform licensing, including allocation, renewals, and vendor communications.
• Track usage and compliance with licensing agreements, ensuring adherence to legal and organizational policies.
• Support audits by maintaining up-to-date records and reporting for software and platform usage.

Technical Support & Incident Resolution:

• Provide Tier 2 support for complex technical issues escalated from Tier 1 teams, ensuring timely resolution and root cause analysis.
• Troubleshoot incidents across platforms, collaborating with product or infrastructure teams when necessary.
• Document resolutions and contribute to the internal knowledge base for future reference.

Collaboration, Updates & Enhancements:

• Collaborate with cross-functional teams (IT, DevOps, Security, Product) to assess, test, and deploy system upgrades, patches, and new features.
• Participate in change management processes to minimize service disruption during updates or migrations.
• Provide input during planning phases to align system improvements with organizational goals.

Documentation & Knowledge Management:

• Create and maintain clear, comprehensive documentation including system configurations, standard operating procedures (SOPs), and troubleshooting guides.
• Ensure all changes and updates are documented and communicated to relevant stakeholders.
• Contribute to team knowledge sharing by capturing technical insights and lessons learned from past incidents or implementations.

Requirements: 

Academic Background & Certifications

•  Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience

•  Minimum 3–5 years of experience in IT administration and licensing management.
• Proven experience as a System Admin Engineer or in a similar role.
• Strong expertise in administering end-user and customer-facing platforms.
• Hands-on experience with security platforms and management tools.

Technical  Background (IT Languages, Tools, Methodologies)

• Knowledge of licensing management and compliance tracking.
• Proficient in providing Tier 2 administrative support and technical troubleshooting.
• Familiarity with system monitoring tools and performance optimization.
• Knowledge of Cloud services management.

Skills and Competencies

• Knowledge of licensing management and compliance tracking.
• Proficient in providing Tier 2 administrative support and technical troubleshooting.
• Familiarity with system monitoring tools and performance optimization.
• Knowledge of Cloud services management.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication skills for cross-functional collaboration and training. 

Language Requirements: English Level- B1

We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Arreglatech, LLC!