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Fulfillment Technician

Charlotte, North Carolina

About the Role 

We are seeking a highly organized and motivated Fulfillment Technician to join our team. This logistics role will focus on computer hardware shipping, monitoring inventory levels, and providing general administrative assistance to our order fulfillment team. The successful candidate will play a crucial role in ensuring smooth shipping operations and maintaining our merchant customers’ satisfaction. 

If you are looking to start your career at a growing tech company, please apply! 

Responsibilities: 

  • Shipping Logistics: Coordinate and manage the shipment of products to customers, ensuring accurate order processing, timely deliveries, and tracking shipments.
  • Receiving:  Receive and document incoming inventory to help ensure adequate stock and accurate inventory tracking  
  • Internal Communication: Collaborate with other departments to address their inquiries, provide them with shipping updates, and offer logistical support to help them provide customers an exceptional experience
  • Administrative Duties: Provide general administrative support, including data entry and the organization of inventory and shipping supplies.
  • Support Company-wide Projects & Initiatives: Collaborate with other internal teams, ranging from product development to sales to technical support, to support and improve new and existing projects and initiatives.
  • Process Improvement: Identify opportunities to streamline processes and suggest improvements for greater efficiency.

Requirements: 

  • Proven experience as an administrative assistant or fulfillment associate.
  • Strong organizational skills with a keen eye for detail and accuracy.
  • Ability to work closely with others in a small team and prioritize tasks effectively.
  • A customer-oriented approach with a commitment to providing exceptional service.
  • Familiarity with shipping logistics and tools like UPS Worldship and Salesforce
  • Ability to lift and move 50 lb boxes.
  •  Proficiency with word processing and spreadsheet software (e.g. Google Workspace, Microsoft Office).
  • Strong problem-solving skills and the ability to adapt to changing situations.
  • High school diploma or equivalent; additional qualifications in office administration or related fields are advantageous.

What We Offer

  • 401k investment opportunity with Company Match
  • Medical, Dental, and Vision Plans
  • 3 Weeks of Paid Time Off & 10 company-wide holidays
  • Paid Parental Leave

 Salary: $19/hour 

Job Details: Hourly, In-office

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

 

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